Eden Vidal

Human Resources/Administration
 Oversee daily operations.
 Manage executive calendars and take minutes of the meeting.
 Ensure office organization, security, and maintenance.
 Coordinate with PRO for visa processing and license renewals.
 Maintain accurate and up-to-date employee records.
 Provide NOC, COE and other letter request of employees.
 Track attendance and leave calendars.
 Oversee office supplies, equipment and vendor/supplier relationships.
 Assist with events and workshops.
 Support special projects as assigned.
Accounts
 Manage accounts, payroll, office expenses, liquidation and reconciliation.
 Send payment reminder to the clients.
 Generate sales and accrual reports every end of the month.
Coordinator/Reception Manager
 Respond to incoming calls, emails and enquiries (Instagram and WhatsApp) promptly.
 Maintaining an office schedule for the therapists.
 Scheduling appointments and follow-ups for patients/clients.
 Calling/sending message to patients/clients to remind of their appointments.
 Filing medical records and other documents.
 Process payments from patients/clients.
 Fill-out the reimbursement claim form and send to patients/clients.
 Send claim forms to patients/clients.
 Proofread and format correspondence, medical/progress report and assessment reports.

Human Resources/Administration
 Oversee daily operations and work closely with the owners.
 Ensure office is well-maintained, organized, and secure.
 Keep personnel records up to date, post ads for recruitment, and arrange interviews.
 Maintain a confidential filing system for corporate records, contracts, and personnel documents.
 Obtain quotes from suppliers and manage office stock and supplies.
 Track expiry dates for trade licenses, passports, labor cards, and health cards, and handle renewals.
 Coordinate with PRO for visa processing and license renewals.
 Provide support to the CEO, GM, and the team.
 Assist with meetings and monitor office expenses.
Sales & Marketing
 Manage product listings on the website through WooCommerce.
 Handle online platforms such as Amazon, Noon, Sharaf DG, and DubaiStore.
 Product listing and oversee online order fulfilment and prepare required documents for delivery.
 Create promotions for online platforms and assist with influencer campaigns.
 Manage the company’s social media accounts and respond to queries from various platforms.
Logistics
 Handle import/export shipments and prepare related documentation.
 Obtain quotes from forwarders and track shipments.
 Report any shipment damages.

 Overseeing the daily operations between the office and warehouse
 Calendar management for the MD and scheduling appointments and coordinating/attending meetings with vendors
 Order processing from ecommerce platform such as amazon, noon etc.
 Prepare purchase order, sales order/sales invoice, sales quote, credit note including cost and price analysis
 Monitor stock level and manage stock count
 Coordinate/Liaise and track movement of goods through logistic pathways to ensure timely delivery and prepare documents such as COO, PL, CI etc.
 Maintain good relationship with vendors and suppliers
 Maintain updated records or filing system
 Interview and provide training to new staff
 Background in processing of visa, renewal of contract etc.
 Manage Staff expense request including payment of utility bills
 Support on payroll processing
 Conduct research to identify new markets and expand the business
 Receiving incoming calls and doing outside calls
 Handling schedule of driver and deliveries
 Sending the SOA every end of the month to customer or as requested
 Handling payments by cheque releasing or through credit card
 Reconcile accounts payable and receivable through Accounting System
 Handling petty cash and liquidation process
 Knowledge on e-commerce (uploading the products with the description and price) and manage the social media accounts such as Facebook, Instagram, linked in etc
 Provide secretarial/administrative work and perform other duties and responsibilities as required

 Reporting to Executive Managing Director (Owner)
 Provide both administrative and clerical support to other departments.
 Dealing with telephone and email inquiries.
 Sorting and distributing incoming post and organizing and sending outgoing post.
 Support payroll processing (monitor and update daily attendance of all employees, checking how many hours employees have worked)
 Liaising with staff in other departments and with external contacts
 Creating and maintaining filing systems
 Make quotations and other relevant documents
 Scheduling and attending meetings, creating agendas and taking minutes
 Keeping diaries and arranging appointments
 Receiving and directing calls to respective person
 Perform other duties and responsibilities as required

 Prepare petty cash, quotations and invoices
 Liquidation of petty cash and other allowances
 Provide payroll processing report to HR department
 Coordinate and support Sales Staff/Account Executives and Sales Managers by providing sales data, new product information and relaying customer service requests
 Coordinate, verify and follow up clients regarding details/transport of deliveries
 Entertain inquiries via telephone or email
 Keeps promotional material ready by coordinating requirements with Sales department
 Updates job knowledge form time to time whether a change of prices or packages
 Liaising to different departments and external contacts.
 Attends to requirements such as business correspondences/reply letter Sales Managers
 Prepares bidding documents and answers all accreditation requirements
 Secures bidder's and performance bond.
 Prepares, distributes and liquidates transportation allowances and incentives of Account Executives and Sales Managers
 Updates monthly status of Biddings, Bidder's bond and Performance bond
 Follow up reimbursement of Bidder’s and Performance bond

 Interview applicants that were sent by different Suppliers
 Conduct Orientation and Trainings to the newly hired applicants.
 Provide payroll processing support to HR Manager
 Prepares and release Rules Violation Memo
 Coordinate and follow up suppliers
 Transmit fixed asset, supplies and documents to other branches
 Release and provide supplies in each department of the branch
 Monitor and maintains up to date status of the inventory of supplies and fixed assets of the branch
 Do initial audit on the lessees
 Submit weekly and monthly report