General manager
Aqua-Tots Swim School
Total years of experience :6 years, 9 Months
- Directly supervised operations
- Responsible forthe implementation and mamagement of financial accounting
- Implemented advertising/marketing campaigns
- Monitored the water safety instructors and master water safety instructors training programs
- Supervised the Aquatic director and Office manager in hiring; firing; schedulling and all staffing related matters
- Supervised and reviewed all client problems/ refund request
- Customer Relationship Management,
- Database management and maintenance (ASCENT),
- Monthly reporting,
- Direct Marketing campaign follow-up,
- Customer complains handling and forwarding to the management
- Database building and maintenance,
- Database management,
- Customer care, providing info line and helpdesk tasks,
- Telephone based polling (CATI),
- Direct Marketing campaign follow-up,
- Telesales
