Edmond CHAMATT

• Training and Development Programs
• Succession planning
• Strategic HR
• Culture Change management
• Performance Management
• Total rewards
• Recruitment and Selection
• Capacity planning
• Personnel and Administration
• Procurement, Finance and Accounting
• Information Systems
• Day-to-Day Corporate Services operations management

• Training and Development Programs
• Setting the Strategic Platform of the Organization: Mission, Vision, Core values and Strategy (Partially Automated)
• Developing Value Behavior Indicators (Partially Automated)
• Developing a competence framework in light of the core values and the Behavior indicators (Partially Automated on Office)
• Training GAP analysis and train plan development for employees and clients.
• Developing a performance management system (Partially Automated on Office)
• Implemented Culture Awareness sessions all across the organization
• Implemented a new engagement survey to measure employees engagement (Automated)
• Ran a salary survey in the market, proposed, approved and implemented a new salary adjustment to compensate for the currency devaluation (Using the recent Hay study)
• Partially implemented an employee relations platform (still under development)Leadership Development programs
• Succession planning
• Strategic HR
• Culture Change management
• Performance Management
• Total rewards
• Recruitment and Selection
• Capacity planning
• Personnel and Administration
• Procurement, Finance and Accounting
• Information Systems
• Accredited testing
• Customer Experience Management
• Day-to-Day operations management

• Corporate Strategy Formulation (Strategic perspective, Culture, Strategy and Strategic Objectives)
• Financial Management, control and optimizing P&L bottom line
• Enterprise Risk Identification and Mitigation (strategic, manufacturing, financial and operational)
• Operations Optimization and excellence
• Project Management Practices (End-to-end Production and Delivery Processes)
• Strategic Performance Management (KPIs, Balanced Score Cards, Competitive Advantage, Innovation)
• Growth and Export Strategies (Alliances, Partnerships and Mergers)
• Marketing Management (Marketing Planning, Research and Branding)
• Human Capital and Capacity Building (HR Policies, Human Capital Development, Rewards and Performance)
• Operational Risk Management

Distribution and Retail
 Logistics and Fleet Management
 Transformation and Change Management (Retail and Distribution)
 Advising and coaching top leaders on their day to day strategic decision making
 Coaching board of directors
 Building organization leadership philosophy
 Advising on organization foundation and operational leadership
 Leadership Development
 Advising and Designing Human Resources Platforms
 Advising on Management Control Systems
 Leading Selection and Recruitment
 Process re-engineering
 Leading and designing of launch of new companies
 Leading the design and implementation of Performance Improvement Mechanisms
 Supply chain management
 Leading the design and implementation of Financial controls P&L
 Leading marketing activities
 Leading organization development and change management effort
 Leading cost optimization activities
 Operational risk management

E-Commerce, E-Vouchers and E-Billing
• Business Planning
• Financial forecasting
• Organization Philosophy and Strategy
• Technical Evaluation and Implementation
• Human Capital
• Operational Excellence

• Finance and Accounting
• Crisis and Risk Management (Operational and Financial)
• Direct Performance Improvement and Strategy Execution
• Human Resources, Organization Development and Learning
• Mentoring, Coaching and Performance Improvement
• Administration
• Expat Community Advisor and Liaison
• Procurement
• Green and H&S
• Information Technology
• Policies and Business Process Excellence
• Security
• Facilities Management of the Embassy, Residential and Club
• Protocol and Government Affairs
• Freight

 Based in Kuwait for one an half years and then moving all around ZAIN’s operations in 24 countries
 My client is ZAIN Telecommunications Group - MEA & Africa
 Led the ZAIN Green Fields in Africa, Implement Organization Effectiveness and Development in all Countries of operations
 Managed business development and contracts with the client in all operators
 Led the Organization Culture Transformation to the new ZAIN.
 Led the team of 35 business advisors on the ground to kick off operations and migrations.
 Guided Leaders of ZAIN Group and Operations in all countries on means and tactics to drive their Strategies in all day to day operations.
 Led result achievement and sense of urgency management initiatives.
 Led the implementation of a complete re-structuring program including: Talent, Manpower, Recruitment, Succession Plans, Performance and Reward Management for ZAIN
 Led and guide synergies around the organization
 Coached Top and Middle management of ZAIN to direct them towards high performance levels and guarantee the practical implementation of the group strategies
 Designed and Implemented team effectiveness strategies to transform all teams inside the organization to high performance teams
 Led Business Excellence and Process implementation and improvement
 Client Relationship management

 Manufacturing process revamp
 Set the whole marketing and sales strategy of the operation in Egypt
 Product Branding and Management for the following products: Traditional Plasters, Industrial Plasters, Mortars, Plaster/Gypsum Boards, Special Plasters (Agricultural, Medical, Oil, etc...) and Ceiling Tiles.
 Market Segmentation and Planning
 Marketing campaigns to switch from a distributor based supply chain to a retail based.
 Developed programs to guarantee long term relationships with the existing customers based on trust and exceptional level of service
 International Marketing for export support to the Middle East.
 Customer satisfaction and action planning.

 CRM
 Retail Centers and Offices Nationwide
 Customer Services Contact Center
 Credit Risk Management Division
 Collection Management Division
 Commercial Processes, Policies and Systems Management Division
 Commercial Information Division
 Sales Management
 Loyalty and Satisfaction Management Division
 Ready Mix Concrete Process Management

 Company Balanced Score Cards and Key performance Indicators
 Market Segmentation and Marketing Intelligence
 Brand Equity Evaluation
 Built the Call Center of MobiNiL with 400 agent positions to serve the customers
 Supported the Credit Risk Management
 Set the customer services policies

 Opened business opportunities in the international market
 Secured 10 MUSD business to the company (US, Canada and UK project)
 Managed 25 consultants providing IT services to customers
 Key Performance Indicators
 Quality Implementation (ISO9002)
 International consultancy for six months in UNIFACE Holland

 Credit Risk management systems re-engineering.
 Brokerage Information Systems
 Financial management systems
 Supported London, New York and Tokyo operations.
 Managed a team of 8 support consultants.