Senior Customer Service Officer/Sales Coordinator
Masaood John Brown
مجموع سنوات الخبرة :24 years, 11 أشهر
Acknowledge, review and process enquiries received from customers relating to Gas Turbines spare parts, repairs or manpower/services
Prepare quotation and submit to customers; follow-up status before validity expires
Acknowledge orders from clients and enter orders into the company integrated business system (EFACS(ERP)) then update Salesforce(CRM) accordingly for management's references
Expedite sales orders thru coordination with our Purchasing department based in UK to ensure deliveries are on schedule.
Raise Purchase Orders to Local Suppliers & monitor delivery
Liaise with Materials & Logistics team in arranging shipments and prepare required shipping documents in coordination with freight forwarders
Review and prepare documentations for Letter of Credit and/or Cash Against Documents for payment of shipped materials under LC or CAD payment terms
Issue invoices and follow-up payments and liaise with Accounts Department
Preparation & printing of appropriate reports for enquiries, quotations and orders
Maintaining Commercial department’s database and print weekly reports for all enquiries received, quotations offered and order processed
Other Administrative tasks:
Train new customer service officers on work procedures and correct usage of company’s system(Efacs)/commercial department’s database(Enquiry log)
Generate & format monthly data that required for Board report
Do PowerPoint presentations for Commercial Manager & General Manager for quarterly Board Meetings or as required
Prepare & consolidate the department’s data for scorecard & objectives targets
Log and update/administer received Customer complaints for the department
Updating commercial data in Salesforce
Manage & handle all Commercial department’s files for archiving
Monitor Commercial department’s attendance in the absence of assigned personnel
Prepare monthly report for Africa team
Arrange & book meeting room for Africa team’s monthly meeting
Take down notes and send out minutes of the meeting
- Acts as Database administrator
- Reconcile Payments deposited by third party agents against collections made for various merchants (utility services, etc)
- Do administrative jobs required for field audits
- Acted as the database Administrator for the team
- Provide auditor with necessary document or file required in audit
- Database administrator
- Reconcile Payments deposited by third party agents against collections made for various merchants (utility services, etc)
- Full Scholar from High School until College, - 1st honor in Advance Excel, Digerati Organization of UAE