Technical Support Representative
West Contact Services
Total years of experience :1 years, 11 Months
Works as a technical specialist for a telecommunications and cable company in the United States.
Serves as clients’ first level of support in troubleshooting.
Offer and close additional service for the customer.
Retention Specialist, Sale Associate
Worked with a U.S.-based telecommunications, cable and internet provider.
Answered mostly billing inquiry of the customer and making necessary modification on customer’s service.
Instrumental in improving customer satisfaction by driving improvements on customer satisfaction, retaining valued customers and increasing revenue for the company.
Instrumental in the up-to-date role out of Department of Education memorandum.
Responsible for the time keeping, salary adjustments and allowances of all the teachers.
Creates and answers correspondence.
Serves as a liaison between divisions.
Answered mostly billing inquiry of the customer and making necessary modification on customer’s account.
Promoting value and upselling of client’s services.
Instrumental in inculcating basic computer knowledge to the students.
Creates daily lesson plan on a weekly basic and ensure they are executed in a timely manner.
Education
