Sales Retail Supervisor
Mac's Convenience Store
Total years of experience :23 years, 1 Months
5 Nov., 2013 -up to present Cashiers Supervisor
Mac's Convenience Store
528 4th Ave SW, Calgary, AB Canada T2P 0H4
Responsibilities:
Provide a customer friendly environment that includes greeting and acknowledging every customer, accurately completing transactions, and provide answers to customer questions. Maintain a neat and friendly appearance; keep all areas safe and clean for customers and employees. Work effectively in a cohesive team atmosphere with all areas and employees while maintaining a positive, professional attitude towards work, customers, and coworkers. Be flexible to assist other departments/locations when needed. Provide daily direction to Team Members and Team Leaders by communicating plans and goals, and delegating tasks and assignments. Provide follow-up to ensure that tasks are completed in a timely, efficient, and knowledgeable manner. Demonstrate excellent written and verbal communication skills to interact with customers, employees, and outside professionals. Communicate any changes in personnel, policies, or procedures to all employees. Adhere to all Company rules and regulations found in the employee handbook. Promote safety, security, and loss prevention, while supporting and communicating Company goals and objectives. Positively promote Company policies and decisions to employees, customers, and outside professionals. Exercise good judgment and assume responsibility for decisions, consequences, and results having a direct impact on employees and the company. Respond to and help resolve employee issues expressed by staff members. Make a genuine effort to eliminate rumors and work towards solving problems if one exists. Handle customer service issues as they arise.
16 Jun., 2010 - 31 Oct., 2013 Finance - Cluster Credit Supervisor
Accor-Majid Al Futtaim Hospitality Central Services
Dubai, United Arab Emirates
Essential Function:
Handling Five Accor hotels Credit Risks and accounts Receivables mainly in charge providing Credit Facility to local & foreign companies and travel agencies as per hotel policy. Analyzing all bank guarantee deposits within the credit limit granted to debtors and ensuring renewal of all expired bank guarantees. Constantly following up payments from debtors within the credit facility period, receiving payments which either by bank drafts / cheques and allocating same against invoices, credit card and client's debt reconciliation of accounts.
Responsibilities:
To ensure that the credit control policy should be properly understand by the concerned departments and implemented in the hotels, review aging and follow up outstanding accounts on daily basis, Ensure accounts receivable invoices are properly checked and reviewed before sending out to the companies within 48 hours, review Trial Balance/ over 90 days status report with DOF by 15th working day of every month. Extension of credit facilities, correspondence-fax/letters and visited different companies for recovery. Preparation of write offs/Bad debts reports, control and double check all the credit card transactions to avoid disputes in the future. Prepare rebates and ensure that these adjustments are only made after proper authorized documents are available. Attending all inquiries pertaining to billing, company or travel agent payments, ensure that all payments are posted and allocated daily, reconcile overdue accounts on a timely basis and send for review to the DOF. Maintain companies, inter-company, travel agents and airline accounts with supporting documents and to ensure that statements are sent on a monthly basis. Implementation of proper and easily retrievable filling system. To ensure that all travel agent / companies contracts are updated and properly filed. Ensure that all PM folios are checked and recorded daily and make sure that it is signed by the DOF. Review credit check report and highly balance report on daily basis. Conduct monthly credit meetings and Preparation of E-reports.
01 June 2005 -May 2008 Collection Specialist Supervisor
Beukhen International ( Phils.)
Makati City, Philippines
Joined as Credit Collections specialist for credit cards (HSBC, Citibank, Standard Chartered accounts) and was later promoted as Collection Specialist supervisor. The Job includes daily monitoring of aging, individual daily targets, negotiation, and audit.
Responsibilities:
Researches and analyzes accounts prior to initiating debtor contact, examines historical data, evaluates past collection efforts. Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters. Maintains files on all past due accounts, documenting details of methods utilized to secure payment, Utilizes available resources and skip tracing techniques to ascertain locations of persons with past due accounts. Contacts customer and establishes reason for past due account situation; makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied. Advises debtor with past due accounts of proper payment schedules and the principles of credit and credit standings. Applies payments received to proper accounts, keeping accurate accounting records of each transaction; reconciles records with computer reports, makes necessary adjustments or corrections. Ensure agent's individual collection daily targets were met, prepares daily collection report. Conduct regular meetings. Ensure all accounts were worked out properly, call monitoring and barging and payment allocation and reconciliation.
August 2004 - May 2005 Collection Agent/Legal Assistant
ENZI, Corp.
Ortigas Centre, Pasig City, Philippines
Responsibilities:
To provide a debt recovery service for a variety credit cards, Receive incoming and make outbound calls to clients' customers in arrears to discuss payment options. To comply with regulatory and Company policies at all times. Deliver a consistent and professional level of service at all times. Achieve set revenue targets and call quality objectives. Advise and influence clients' customers on the payment options for debt recovery. Handle each call promptly and in the correct manner, updating records accordingly. Input customer related data accurately and efficiently. Take responsibility for resolving disputes, ensuring that caller concerns are action correctly and all parties are notified. Explain the terms of sale, credit or contract condition as appropriate. Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm. Decide on the correct action when negotiating payments. Complete any administrative tasks as required for the efficient running of the call centre. Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met. Have the ability to relate to people from a variety of different backgrounds. Be persuasive, persistent and self motivated. Show empathy, assertiveness, tact and resilience.
January 2004-June 2004 Legal Administrative Assistant
Semaco P. Sacmar & Associates - ( Law Firm)
Pasig City, Philippines
Responsibilities:
Receive incoming calls, fax messages, setting of appointment for the meeting of the associate's lawyer. Typing, record keeping and monitoring of daily court hearing and Coordinate with both government and private offices with regard to SSS, BIR, Municipal permit and insurance matter of the company. Petty Cash Management, Preparation of employee's payroll. Billing and collection of account receivables.
March 2000-Mar.2003 Waiter/Barman
Meylin Pot & Noodle House Pan Pacific Hotel
Malate, Manila, Philippines
Responsibilities:
In charge in preparing different kind of cocktail drinks/ desserts. In charge of the bar's stocks, supplies inventory, and maintenance of equipment. Preparation of accounts receivables of various suppliers of raw materials used for production.
Entertain and attend to guests, which are of different nationalities who checks in the hotel.
March 2002 JOSE RIZAL UNIVERSITY Diploma in Bachelor of Commercial Science - Major Business Management Mandaluyong City, Manila Philippines