Edvicar Serdena, Receptionist/Admin Assistant

Edvicar Serdena

Receptionist/Admin Assistant

Wurth Gulf FZE

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, BSED in History
Expérience
19 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 10 Mois

Receptionist/Admin Assistant à Wurth Gulf FZE
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis février 2012

• Answer incoming and outgoing calls in support of customer needs and Colleagues.
• Inform and transfer calls for the manager and all staffs.
• Strike a positive and cooperative tone with both customers and coworkers.
• Develop and implement front desk policies and procedures.
• Maintain records and filling system including confidential and sensitive information.
• Perform other duties and assigned.
• Responsible for providing administrative support to the Director and other Managers of the department.
• Ensure efficient operation and delivery of exceptional member and guest services.
• Responsible for answering Supplier form.
• Delegate and supervise the completion of all maintenance improvement and member request.
• Perform human resources activities for staff in accordance with corporate human resources policies and procedures includes training, Performance.
• Call and send emails regarding the interview details to the chosen applicants.
• Making the request order Monthly in Perspective of all the Department.
• Managing the visitors and giving out security passes.
• Responsible for making The Employee Insurance benefit.

• Meet and direct the visitors greet customers, clients and direct the visitors to the appropriate department division.

Customer Service/Traning Supervisor à splash
  • Émirats Arabes Unis - Dubaï
  • juin 2006 à janvier 2012

• Assists clients at all times by helping them on what to decide which
• Accepts and transfer documented and accountable stocks.
• Accept customer complains and inquires. Attends to all customers’ demands and needs.
• Be patient with the customer.
• Demonstrate and maintain product knowledge, Fashion trends, in store promotion at all times.
• Motivates the staff in helping them to grow.


• Present the best image of the company through proper attire communication, courtesy, professional and positive attitude towards to work.
• Filling and sorting of important documents.
• Prepare daily and monthly report of sales income statement.
• Responsible for checking the money and credit cards.
• Handling incoming and outgoing calls.
• Responsible for any cash shortages and excess

Store In Charge/Customer Service à Crissa Jeans
  • Philippines
  • juillet 2004 à mai 2006

• Responsible to great and entertain the customers needs.
• Does cross selling of new products being offered to increase sales.
• Maintains cleanliness of the store and good relationship with customers and colleagues.
• Provides whatever the customer needs and what they want.

Éducation

Baccalauréat, BSED in History
  • à Central Colleges of the Philippines
  • juin 2002

Top 10

Specialties & Skills

Client Communication
Smart Clients
Customer Experience Improvement
Customer Interactions
Customer Service
Computer Literate in MS Word, Excel, Powerpoint, Outlook Misrosoft Dynamic System

Langues

Anglais
Expert
Tagalog
Expert
Arabe
Moyen
Hindi
Débutant

Formation et Diplômes

Employee Certificate (Certificat)
Date de la formation:
March 2012
Valide jusqu'à:
January 9999
Employee of the Month (Certificat)
Date de la formation:
September 2011
Valide jusqu'à:
January 9999
Cashier/Admin (Formation)
Institut de formation:
Splash
Durée:
9 heures
Wow Service Training Skills (Formation)
Institut de formation:
Splash Training Room
Durée:
9 heures
Top Gun Training (Formation)
Institut de formation:
Splash Training room
Durée:
9 heures
Product Knowlege skils (Formation)
Institut de formation:
Splash Training room
Durée:
9 heures
Seven Steps in Good Customer Service (Formation)
Institut de formation:
Splash Training Room
Durée:
9 heures

Loisirs

  • Reading Books and Surfing internet
    • TEAM PLAYER can work in minimal supervision. • With substantial experience and outstanding skills in customer service, sales,and Office. • Accustomed to working in a fast-paced environment demanding strong organizational, interpersonal and technical skills.