Financial Advisor
Takaful Emarat PSC
Total des années d'expérience :14 years, 4 Mois
My main duty is to build up a client database by sourcing for potential investors. To achieve this, I manage and grow client database as per company targets and personal targets. After building up my list of clients, I then advise them on best possible financial growth plans.
Part of my job includes working with and in a team to develop strategies to assist in achieving company goals.
My achievements include a list of 12 clients and my contribution to company growth this far is 144, 000 AED per year
October 2013- Current: EMRILL FACILITIES MANAGEMENT COMPANY
Position: Customer Service Officer
Location: IKEA, Festival City Mall - Dubai
Duties & Responsibilities: • Ensuring the health and safety procedures are followed and effective
• Handling customer complaints and enquiries effectively.
• Helping customers make selections by building customer confidence; offering
suggestions and opinions.
• Keeping clientele informed by notifying them of preferred customer sales points
• Ensuring store safety and products safety
• Adhering to company policies and procedures and following instructions from my immediate seniors
• Attend trainings and workshops as organized by employer
• Develop and execute business development plans to achieve set targets
• Proactive networking with relevant stakeholders in view of getting business leads
• Identify business opportunities, evaluating their position in the industry and proposing plans to increase sales
• Provide internal training and coaching of team members as and when necessary
• Work closely with organizations on strategic plan and meeting targets and budgets
• Prepare management reports
ACHIEVEMENTS
• Provision of procurement services to NSSF including re-branding
• Appointed official branding partner of Pernod Ricard Inc
• Employee of the year - 2012 Qomplit Ltd
Nov 2009 - Feb 2010 KENYA AIRWAYS LTD
Position: Customer Care Service/Sales and Marketing
Duties & Responsibilities: • Collating, summarizing & analyzing in-flight customer surveys
• Data base clean up of customers surveys
• Collating and distributing marketing correspondence
• Responding to customer emails, before service and after service emails.
• Handling incoming calls and responding to inquiries
• Maintain solid customer relationship by handling their queries and concerns with speed and professionalism.
• Logging in all calls in conjunction with sales department and submitting the reports to the supervisors on a daily basis.
Second Class Upper Division in Strategic Marketing Management, Business Development and Marketing Communication. My internship was at Kenya Airways marketing management department and I handled various airline marketing operations from ground service customer handling to inflight customer surveys, services and procedures, events and corporate sponsorship initiatives. My dissertation was on 'Improving the Quality of Online Customer Service' with a case study on airlines (Kenya Airways) as they face a lot of fraud cases.