Operation Manager
Jan Burger
Total years of experience :24 years, 2 Months
Oversaw operation and maintenance of 12+ stores within assigned geographic area in accordance with established policies and procedures.
Developed and implemented tactics to optimize restaurant sales and location contribution while ensuring adherence to quality, cleanliness, and guest service standards. Developed and achieved annual market Sales and Profits goals.
Ensured that the personal growth targets were achieved by the employees within targeted timeframes by creating development plans within the market.
Reviewed and analyzed reports reflecting restaurant’s performance levels in the areas of guest service, sales, location contribution, controllable costs etc.; identified and resolved problem areas in conjunction with Restaurant Manager’s. Conducted business planning and training meeting with the management.
Created and fostered a cohesive area team in an empowered environment, entrust Restaurant Managers to effectively manage and operate the restaurant with limited supervision, and demonstration, planning, delegation, teaching and coaching skills.
Consulted with restaurant managers regarding effective utilization of recourses to achieve desired performance results in the areas of quality, guest service, food cost, labour hours, safety security, cleanliness and product preparation. Coached managers in devising means to improve performance.
Performed regular administrative tasks including: conducting audits to maintain the restaurant QSC levels; developing action plans; reviewing sales activity, and other business management activities.
Professional Attributes:
Hands-on experience in Retail Restaurant Business Operations, Marketing, Business Development, Planning, Training & Development and Executing new launches as well as managing alliances.
Skilled in reviving operations and cultivating long-term relationships with customers.
Utilizing excellent interpersonal skills and mentoring ability to motivate and instill drive for better performance.
Solid track record of efficiently handling HR and Administration and all its statutory compliance's.
Fair knowledge of GCC market dynamics & growth drivers.
Adept at strategizing operations that trigger business development; this entails designing and execution of promotional events like food festivals, product launches of reputed companies, annual corporate meetings, celebrity parties for patrons etc.
Personality Traits:
Strategic Thinker: Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.
Utilizing result-driven approach and growth-centered mind-set to drive positive change in the organizational culture; believes in leading by example.
Persuasive Communicator: Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment.
Marketing/ Business Development
Overseeing marketing operations for achieving increased growth profitability. Preparing & maintaining MIS reports for the reference of the top Management.
Building brand focus in conjunction with operational requirements.
Ensuring maximum brand visibility and capturing optimum market shares, brand image building and awareness campaigns.
Team Management/ Strategic Planning/ Training
Implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members; monitoring performance & providing feedback on areas of improvement.
Managing and monitoring the performance of multi-skilled work force and conceptualizing need-based training programs for their overall career development.
Conducting practical and theoretical training programs to enhance skills and motivational levels. Training new employees and incorporating the process of Mentorship.
Establishing corporate goals, short term & long term budgets and developing business plans for the achievement of these goals.
Customer Relationship Management:
Focusing on maximum customer satisfaction by closely interacting with the customers to understand their requirements and delivering high-value services to upscale clients.
Ensuring compliance with Standard Operating Procedures and Brand standards in order to enhance customer satisfaction.
Strategic Thinker: Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.
Utilizing result-driven approach and growth-centered mind-set to drive positive change in the organizational culture; believes in leading by example.
Persuasive Communicator: Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment.
Maintained operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
Created and fostered a cohesive area team in an empowered environment, entrust Restaurant Managers to effectively manage and operate the restaurant with limited supervision, and demonstration, planning, delegation, teaching and coaching skills.
Teamed up with the Marketing team to create and establish successful programs to drive restaurant and brand awareness and to drive sales.
Performed regular administrative tasks including: conducting audits to maintain the restaurant QSC levels; developing action plans; reviewing sales activity, and other business management activities.
Reviewed and analyzed reports reflecting restaurant’s performance levels in the areas of guest service, sales, location contribution, controllable costs etc.; identified and resolved problem areas in conjunction with Restaurant and Area Manager’s. Conducted business planning and training meeting with the management.
Consulted with Area managers and restaurant managers regarding effective utilization of resources to achieve desired performance results in the areas of quality, guest service, food cost, labour hours, safety security, cleanliness and product preparation. Coached managers in devising means to improve performance.
Fostering a fun and productive work environment while at the same time optimizing operating costs and achieving annual sales and profit objectives.
Oversaw operation and maintenance of 18+ stores within assigned geographic area in accordance with established policies and procedures.
Developed and implemented tactics to optimize restaurant sales and location contribution while ensuring adherence to quality, cleanliness, and guest service standards. Developed and achieved annual market Sales and Profits goals.
Ensured that the personal growth targets were achieved by the employees within targeted time frames by creating development plans within the market.
Controlled purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
Consulted with restaurant managers regarding effective utilization of recourses to achieve desired performance results in the areas of quality, guest service, food cost, labour hours, safety security, cleanliness and product preparation. Coached managers in devising means to improve performance.
Fostering a fun and productive work environment while at the same time optimizing operating costs and achieving annual sales and profit objectives
Consulted with restaurant managers regarding effective utilization of recourses to achieve desired performance results in the areas of quality, guest service, food cost, labour hours, safety security, cleanliness and product preparation. Coached managers in devising means to improve performance.
Fostering a fun and productive work environment while at the same time optimizing operating costs and achieving annual sales and profit objectives
Restaurant managers ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. They must coordinate a variety of activities, whatever the size or type of the outlet. Managers are responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.
Restaurant management combines strategic planning, shift pattern organisation and day-to-day management activities. Depending on the nature of the outlet, the role may have creative aspects, particularly in marketing and business development.
As a key role within the hospitality industry, restaurant management may be fast-paced, highly demanding and very rewarding.
◆ Open education program, Ain Shams University- Cairo, Egypt.