Professional Bilingual Medical Interpreter (Translator)
Cleveland Clinic Abu Dhabi (CCAD)
Total years of experience :16 years, 11 Months
• Orally translating medical information / terminology into patients to help them communicate with doctors, nurses and other caregiver.
• Translating the patient's response back to the professional, using proper medical terminology.
• Translating such information as the reason for a medical visit, past medical history and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions.
• Giving training for the new joiners as needed.
• Manage routine daily report to the management.
Corporate Account Officer - Medical Dept.
Al Wathba National Insurance Company - Abu Dhabi
July 09 to date
July 2009 - Feb 2010: (“Productions” Medical Cards)
• Monitoring the production work flow of my team.
• Processing the addition, deletion and renewal medical cards for groups.
• Preparing all type of medical certificate for clients.
Feb 2010 - Jan 2013: (Medical Claims)
• Manage routine daily claims administration work.
• Evaluating claims with regards to eligibility, then send it to our TPA (NAS /Next Care/Amity) for processing.
Jan 2013 - Jan 2014: (Medical Representative)
• Medical representative for key clients (First Gulf Bank) by 3 times weekly visits and upon request.
• Assisting sales department by making presentation for their clients.
• Supervise on the production (Addition /Deletion) and claims work flow of my colleagues.
• Monitoring the TPA work flow & meet deadlines.
• Follow up with the sales team regarding their medical queries.
• Coordinate with the HAAD (Health Authority of Abu Dhabi) regarding any medical complains and provide them with the feedback.
Jan 2014 - Jan 2015: (Corporate Account Officer)
• Medical representative for key clients (First Gulf Bank & National Holding).
• Trouble-shooter for any medical queries or medical consultations by direct communication of FGB staff through (Phone, Emails, Direct visit).
• Transferring my work place to the FGB head office to handle all medical issues directly.
- Evaluating claims with regards to eligibility.
- Handling daily medical production (Addition / Deletion)
• Coordinate with the client’s HR department for any special medical cases and give decision.
• Weekly visit and upon request for major and key clients.
• Assisting sales department in their medical presentation for their clients
Jan 2015 - Date
• Issuing Individual quotations for direct clients, producers and brokers channels.
• Monitoring and following sales team medical production.
• Coordinate with our broker relation team by visiting brokers and making medical presentations.
• Coordinate with the HAAD (Health Authority of Abu Dhabi) regarding any medical issues and complains to provide them with our feedback.
• Preparing medical certificates for clients (Continuity / Medical).
• Acting as a supervisor
• Moving between departments & achieving goals
• Claim receiving agent "Branch respective" ( Contact with the clients regarding necessary Doc's)
• Achieve Daman sales target by acquiring new and developing existing customers while ensuring the highest levels of clients' retention.
• Ensure effective utilization of Daman's sales distribution channels.
• Dispenses medications by compounding, packaging, and labelling pharmaceuticals
• Serves patients by preparing medications, giving pharmacological information.
Bachelor's degree , Pharmacy