CNTR Customer Support Specialist, Alison International Field Operations
snap on business solution
مجموع سنوات الخبرة :22 years, 10 أشهر
Translation Work
Hotline and data check
Chasing dealers for submission process
First line support to Dealers for any issues
Co-ordinate with SBS service team on a regular basis
Manage and place incoming telephone calls
Deliver outstanding, friendly customer service in a timely fashion
May support business development and client referral goals by actively cross-selling and referring customers
Receive and send written business correspondence
Provide international purchasing from (EUROPEAN UNION)
Development of the purchasing department and the development of
purchasing plans, policy and procedures
provide the needs of each section of the raw materials and the development of
appropriate budget.
Build and develop an annual plan for the needs of raw materials.
Permanent search for new suppliers of raw materials used in manufacturing
Build and develop strong relations with suppliers.
compare Prices offer from suppliers and choose the best
structures and the various models used in purchases.
Maintaining files of internal and external purchase orders and offers
Constant communication with warehouse management on inventory shortage.
Preparation of orders received from different sections review offers suppliers and
respond to them positively or rejection
yearly evaluated for suppliers and their classification and extension of accreditation
Control over all incoming and outgoing documents to the accounting department, validating, and they contain the required signatures.
Review registration and approved by the securities recorded in the accounts in question.
Log all vouchers in the accounts in question, according to computer systems and programs in place and based on the approved accounting cycle.
Collection and follow-up and save lists of accounts receivable and accounts payable and accounts receivable audit ages monthly schedules.
Auditing salaries and pay scales per month and confirm calculating additions and deductions on employees and customers dues and make any adjustments in staff development and work on files in the computer.
To carry out the preparation and issuance of checks related exchange bonds after confirmation of the validity of the documents attached to the follow-up and to get the necessary signatures on the checks, according to the powers in force.
Payroll own settlement banks a month and show the differences, if any, to review them and prepare the necessary adjusting entries.
Conducting periodic and annual inventory of fixed assets, materials and compliance with the relevant account balances.
Preparing trial balances and financial reports and studied and analyzed,
Preparation of final accounts at the end of the fiscal year
Contact the company on behalf of financial institutions such as banks, insurance companies and other special issues and resolve the company's finances as problems opening accounts or granting of such facilities or open letters of credit in coordination with the Director-General
A review of all contracts and obligations before its conclusion with others to determine the financial impact on the company and comment.
Matching the cash held by the treasurer with the installer books a day.
Preparation of monthly statements of accounts send each of the customers, suppliers and Gary companies for the purpose of emphasis on the safety and health of these accounts balances and make the necessary adjustments to the differences, if any.
Follow-up to the collection of dues to the enterprise customers and extract a statement balances accumulated customers and stalled for payment submitted to the president or official accounts for review and presented to the chief financial officer.
- The preparation of journal entries
Participating in preparing the balance sheet and final accounts for the fiscal year 2009 and 2010
Overseeing the implementation of programs and procedures for working mechanism and follow up the work and the performance of the branch staff - departure and attendance.
Supervision and follow-up to official partitions on receiving varieties, organized and arranged from the warehouse (the shortcomings - the follow-up activity of competitors).
Review inventory items with officials of the Department of high-value items.
Solving customer problems and take them in good faith.
Work daily deposits in the bank in accordance with the procedures adopted company and the work of all reports pertaining to cash sales Accounting Department and carried out by an accountant.
The work of the monthly reports that show the movement of the sales increase or deviation and make recommendations to achieve the objectives of the branch.
Reply to emails and the speed of responding to all parties.
study complaints and suggestions of customers that affect the company's reputation and submit it to senior management.
The establishment of good relations with customers and staff follow-up deal and solve any problems they face may harm the good relationship with customers.
The work of the staff and special reports and their performance evaluated.
Follow-up sections and staff and raise the level of service study customer feedback and see how their satisfaction with the service and reporting.
Meeting with the staff of each period to find out the conditions of sections and staff needs and ways to raise sales and create an atmosphere including CICI.
Create an atmosphere sophisticated work between staff reflected on the tender inside the branch staff and their service to customers.
Go to the competitors and get an idea of there offers and took them to found and sent to the competent authority
Doing all the public accounts
Follow-up government departments
Customs on import and export procedures
Bank accounts
Preparing sales invoices and tax models
Responsible for service customer accounts
Promote the company's products to existing customers and attract new customers
To provide a full explanation for all information related to the products to customers
Get the purchase of customer requests
Ensure customer satisfaction for products and services offered
Constant communication with the customer and good deal and make the product in the best way
Cover all customers throughout the geographical area in which it operates delegate
The collection of the company's receivables and follow up the debt when the customer without delay
Provide regular reports on competition in the market in terms of prices and presentations of new products, advertising, or stop some customers from dealing with the company's products
Solving customer problems and issue a daily report to supervisors and raise the problem of the director in the event of an inability to solve
Make sure items are available and present in precise locations through cooperation with the coordinators of the shelves
Receipt of the Fund and make sure to match the amount with the closure of the cashier report
Handle all the customers a good way and tactfully and care to display all the information and services it well.
Make sure if there is a prior reservation for the client with a logon and client exit.
Provide all the information to the customer and offers a simple and convincing way and all of a bouquet.
- Ensure customer identification papers ..
Enter all client data
Print report to see guests departing customers.
Contact customers before enough time to confirm whether or not he left.
commerce from faculty of commerce. Accounting section