Operations Manager
M. H. Alshaya Company
مجموع سنوات الخبرة :24 years, 4 أشهر
working in Alshaya Group as Operations Manager for NEXT brand, handling Kuwait market 18 stores 120 staff, handling Day to Day Operations, Stores Opening, Recruitment, Expansion Plan, Budgeting, Marketing, Training and Team development .
Implementing Operations strategy in coherence with every brand image and identity
•Planning, implementing, controlling and adjusting new operational strategy objectives
•Up-to-date with latest industry trends and best practices
•Leads a team of Branches managers
•Heads country’s Retail Stores team to deliver the brand story and customer experience through performance management. Establishes clear team objectives and individual goals
•Analyzes country and retail stores financial data and develops/implements action plans to daily deliver key results
•Accurately forecast sales yearly, seasonally, monthly, weekly and daily for the purpose of forecasting a complete by store / country P&L
•Prepares, discusses annual and seasonal budgets and produces a detailed annual business operating plan
•Prepares and presents monthly, quarterly or annual targets for revenue, profits and cash
•Plans to achieve financial KPIS set by the management
•Proposes business partnerships and co-planning
• Follows and implements all company policy and procedures to ensure stability, sustainability, safety and security of the business in accordance with country’s laws, regulations and common best practices
•Ensures standards for quality, customer service and health and safety are met
•Demonstrates sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues. Reports all appropriate information to Group Retail Manager
•Takes pride in the appearance of the store and ensures visual displays are in accordance with company provided planograms
•Manages stock levels and making key decisions about stock control.
•Proposes special promotions, displays and events
•Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
•Initiates changes to improve the business,
•Revising opening hours, shifts, staff density, stock density, to ensure the store can compete effectively in the local market
•Liaises with local authorities, media, malls, and the community in general
Develop and introduce mechanisms for identifying and securing business growth opportunities.
Worked as Regional Area Manager in Alyasra Fashion in watches and accessories handling 4 brands, On time, Trinkets, Fossil and Sacochier for KWT, KSA & UAE, my responsibility all the operations in the region for day to day operation and new store openings
worked as Country Operations Manager at alshamsi Holdings fashion part of Dubai holdings group , responsible 3 brands ( Okaidi, Desigual and Parfois )total of 10 stores + 1 high-end luxury brand Delvaux first branch in GCC in Kuwait in different locations handling day to day operations for leading and managing the country's operations (stores and back office functions) while ensuring business growth and achieving set targets. Responsible for maintaining standards - including all Health & Safety practices and procedures.
Worked in Istikbal Home furniture as operations manager, Day to Day operations established new way of home delivers, New Company SOP, Policy and Procedures , Buying, Marketing reporting to
Overseeing the entire tasks in 31 outlets in major malls and Coop almost 120 staff in major malls including staff & management training, window & store layout, stock management, store inventory and customer relationship management Mother Care brand Staff recruitment for Morocco. Kuwait Lebanon and Jordan for Next and Mother Care Brand