Tours Consultant
Emirates Holidays
مجموع سنوات الخبرة :15 years, 4 أشهر
Accurately process all requests received from Tour Operators and EK Network for the destination through the Computerized Reservation System for final service delivery by the Operations Department.
Handling Customer's Emergency Cases and conduct with Emergency team
Handling Customer's billing inquiries
Handle escalated calls to resolve complicated customer issues and offering alternative solutions.
Conduct quality check on customer service representatives.
rovided necessary information required to customers and advice on travel agreements.
Use a booking system to arrange flights, insurance, accommodation and to secure holidays collecting and
process payments.
Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.
Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard.