إيهاب حسنى

 Manage full cycle project delivery process for portfolio of clients in the government sector ensuring quality within agreed on budget and timelines.
 Support the company to build long term expanding strategy within the managed project in the government sector throughout the quality of deliverables, building and enhancing the relationship with the client and identifying new opportunities.
 Provide comprehensive Consultation to clients to better enhance their business, meet their targets and solve their problems by formulating a diagnosis and appropriate recommendations.
 Oversee multiple cross-functional teams in planning, coordinating, developing and implementing solutions that enhance the quality of the final deliverables.
 Proactively identify and provide functional leadership to the project teams in maintaining the project deliverables within the expected and planned timelines and budget.
 Collaborate with other functional leaders to set operational strategic direction that align with business goals.
 Pre-Sales and Sales Engineering, Responsible for BID management, proposal creation, product pricing and licensing commercial models.
 In charge of performing client demos, owning, and delivering POCs.
 Responsible for resource planning, hiring and performance management.

 Manage the project delivery of data analytics and SaaS solutions.
 Define project approach, scope, critical path and planning to ensure achieving deliverables within agreed timescales and budget.
 Monitoring, measuring, reviewing and updating project process, adjusting project plans and implementing remedial plans and informing all relevant parties.
 Recognize and mitigate risks, resolve issues and proactively managing any corrective actions or change requests throughout the lifetime of the project.
 Develop knowledge sharing sessions to capture "Lessons Learned" and streamline the product improvement process.
 Provide regular, accurate and appropriate status updates and communication to sponsors and stakeholder group ensuring that any associated risks, issues or changes are recognized, understood and managed, with the appropriate escalation when necessary.
 Motivate and develop group employees through leadership and example, identifying and agreeing learning and development needs as required.

 Maintain the Pre-Sales, projects delivery and planning activities for VNA, PACS, RIS and Patient Engagement solutions in the medical sector.
 Prepare cost-effective proposals and consistently strive to improve the efficiency and accuracy of proposal generation.
 Assist our sales team and channel Partners on proposals and solutions to Customers.
 Prepare system sizing based on the solution defined with the collaboration of TPE.
 Specify and manage the delivery of consulting services like but not limited to, POCs, Plans of installation, Configuration & optimization and migration.
 Work closely with customers to understand their business and technical pain points and help them with solutions.
 Respond to requests for information or requests for proposals from customers, supplying the technical details of proposed solutions.
 Manage the transition phase from pre-sales to project execution after awarding.
 Prepare scope of work, Preliminary solution architecture.
 Design and implement project plans, timelines, scheduling and allocation of Human, Material Resources and Training Plans to ensure timely completion of essential tasks.
 Maintain and follow up the invoicing as of payment milestones and project deliverables.
 Preparing weekly, monthly reports for PMO.
 Any other reasonable duties as delegated by management.

 Manage and Track the yearly budget of the emirate for the network infrastructure development projects.
 Act as the second stage on the escalation matrix for all the infrastructure expansions required to avail the service to the end business/home users.
 Help the management to properly track the spending, hence take the right decisions.
 Control and administrate the yearly infrastructure development projects.
 Track all major and minor milestones associated with end-to-end service delivery activities.
 Effective liaison between different levels of management, technical and non-technical teams.
 Collaborate with other professionals within the engineering team to maintain standards, policies, functionality and project deliverables timeline.
 Maintaining project assets, communications and related databases.
 Train new and existing employees to operate the system.
 Monitor the network resources, highlight when expansion is required, follow up for the completion and document the progress details.
 Act as the SME and work closely with the IT teams for the business and processes automation.
 Help the management with budget forecasting based on the spending and projects in the pipeline.
 Generate different weekly/monthly reports representing the figures and statistics of the whole team KPIs, projects stages, budget and pending activities.
 Perform miscellaneous job-related duties as assigned.

 Acting as IT Application Specialist for Reporting Medical Solutions based on Voice Recognition (Dragon, PowerScribe, Enterprise Express Text and Voice).
 Technical Support Lead and Point of contact to all our local (SEHA Hospitals in Abu Dhabi, MOH Hospitals in Dubai & NE) and global (Qatar, KSA, Jordan, Lebanon) customers.
 Collect business requirements, workflows analysis and design.
 Assist with the project plan and all its activities.
 Implementing and configuring the server from scratch starting from the Raid Configuration, Operating System and Voice Recognition System Components.
 Check and confirm the Integration availability with other systems, front and back end integration (Desktop Integration and HL7 Integration).
 Provide the Support for all the customers over the phone or remotely if required.
 Arrange for Customer visits when needed.
 Planning Monthly Maintenance and backup plans for all the systems and sites after coordinating with the customer to carry it out.
 Training the End user to operate the system and use it properly.
 Train the IT Staff in charge for the required daily tasks.
 Lead the external product training campaigns, seminars and presales sessions.
 Lead the internal product training campaigns to the new hires.
 Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required.

 Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
 Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
 Research required information using available resources.
 Follow standard processes and procedures.
 Identify and escalate priority issues per Client specifications.
 Redirect problems to appropriate resource.
 Accurately process and record call transactions using a computer and designated tracking software.
 Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
 Organize ideas and communicate oral messages appropriate to listeners and situations.
 Follow up and make scheduled callbacks to customers where necessary.
 Stay current with system information, changes and updates.

 Instructing Microsoft Office, MCSE and MCITP Courses.