Area sales manager
Zohoor Alreef
مجموع سنوات الخبرة :20 years, 6 أشهر
- Involved in acquisition of new branches.
- Visiting and developing existing stores.
- Inspiring and motivating staff to increase sales.
- Deciding which staff members will be promoted.
- Taking action to address under-performing stores.
- Coaching, challenging and supporting employees.
- Involved in the setting of sales and financial targets.
- Oversee each store location and monitor and report on performance.
- Identifying and delivering all relevant / appropriate opportunities.
- Comprehending, interpreting and analyzing sales figures.
- Ensuring presentation and compliance in stores are up to company standards.
- Arranging and chairing team meetings to discuss strategy.
- Implement a retail plan for my area in line with company strategy.
- Having overall responsibility for marketing, media exposure and press releases in my designated area.
- Mediating and resolving disputes between customers or suppliers and the company.
- Manage all marketing, advertising and promotional activities.
- Creating sales collateral, overseeing department's budget, administering company's client database and managing junior-level marketing personnel.
- Analyze and report market information in terms of new players, services, and prices.
- Develop an understanding of clients’ requirements in order to improve the value proposition.
- Analyze and report on future business potential and opportunities.
- Prepare and implement an action plan for all revenue generating initiatives.
- Follow up on client satisfaction through resolving their questions, complaints, and requests via the telephone, email, or through arranged visits.
- Conduct market research to determine market requirements
- Manage the productivity of the marketing plans and projects and monitor, review and report on all marketing activity and results
- Coordinate with exhibition organizer for commercial and technical issues.
• Trade Shows and exhibitions
- Design & manage the execution of the company partition (material selection, selecting and supervising fabricator)
- Design and execution of banners, fliers and brochures
- Supervise the installation of company partition & material
- Manage and represent the company during exhibition.
- Interact with exhibition guests and potential clients.
- Supervising exhibition sales activities and reporting exhibition results to headquarters
• Skilled in all aspects of consumer buying consultation, identifying and evaluating emerging trends, assessing individual lifestyles and fashion needs, and researching competitor pricing and selections.
• Personally redesigned floor layouts, interior store designs, window and in-store displays, and creative merchandising. Coordinated store inventory, reduced shrinkage, managed staff, assisted in advertising and marketing, special events, bookkeeping, and daily store activities.
• Developed a successful system of personal client evaluation, "touching the customer, " and careful analysis of individual lifestyles, which achieved high rates of customer satisfaction and dramatically increased revenues.
• Built relationships with customers and the community to promote long-term business growth.
• Build Strong Relationships with in-store staff & retail management.
• Coordinated with internal store staff and executive level store management
• Worked as a team member to give the highest level of service to customers.
• Coordinated with Managers and even held up company’s image.
• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
• Recommended and helped customers select merchandise based on their needs.
• Informed customers about sales and promotions in a friendly and engaging manner.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Placed special merchandise orders for customers.
• Contacted other store locations to determine merchandise availability.
• Process customer returns, damaged merchandise, and testers according to company procedure for entire department.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Helped drive sales goals and achieve monthly quota figures.
• Designed and suggested new display ideas for merchandise, resulting in improved customer view/accessibility and leading to increased sales.
• Routinely answered customer questions regarding merchandise and pricing
➢ Professional certificate in Sales & Marketing Management - American University in Cairo (A.U.C) 2005 - 2006 Consisting of the following courses: - Consumer Behavior - Principles of marketing - Business Economics - Sales Management - Negotiation kills - Sales Forecasting - Strategic Customer management Projects Portfolio:
➢ BSc in Commerce - Faculty of Commerce & Business Administration - Helwan University 2003