Online Advertising Account Manager
Ttec
Total years of experience :13 years, 10 Months
- Building customer relationships and managing accounts for Google Ads clients.
- Helping clients to build and optimize their Google Ads campaigns to ensure the best ROI.
- Introduce and selling new features to clients to increase revenue.
- Manage global sales for G2A PAY with focus on MENA region,
- Acquired 50+ merchants and business to work with G2A PAY.
- Negotiate the best rate and terms insuring win-win situation.
- Represent the company in conferences and business events.
- Develop training on events sales and preparations.
- Founder of ”JoAnimate“ festival; a non-profit initiative aiming to become the hub of animation and creative community in the Middle East, the first ever Animation festival held in Jordan.
- Build the core team along the co-founders,
- Plan festival program and successfully organized two versions of the festival in 2012 & 2014.
- Reach out to potential speakers from all over the world, to enhance the quality of the event, ended up with 30+ industry think leaders as speakers
- Secure strategic partnerships with top organizations such as ASIFA and Intaj to ensure the festival sustainability.
− Lead and establish the business development and communication department and build company profile.
− Research for potential partners, exploring new revenue streams and write business proposals.
− Establish 15 partnerships and collaboration deals.
− Supervising social media marketing and user communications, set the rules of communication with users.
− Increase media exposure by publishing stories about Mawdoo3 in 40+ high profile media and news websites.
− Represent the company in conferences and business events.
- Lead the promotional project of Point Blank within online gaming cafes in Jordan.
− Support in organizing the 1st Point Blank MENA tournament.
− Conduct a market research for online gaming cafes in Jordan major cities.
− Visit and introduce the game for 50 online gaming cafes, leading to installing the game in 75% of gaming cafes and introduce it to
their players.
− Organize +10 offline events and tournaments to increase the reach of game within gaming cafes costumers.
- Lead the communication with the users of Edraak.org and maintained their satisfaction.
- Handle user tickets through email & social media.
- Provide consultancy on Edraak.org new platform UX and the new blog
- Generate an SEO report analyzing status, reporting current issues and build the SEO action plan.
- Did a keyword research finding +150 new keywords to enhance platform SEO.
- Organize Edraak.org 1st offline event which helped to increase the reach and brand recognition.
- Lead the communication with the users Edraak.org and maintained their satisfaction,
- Handle 2000+ user tickets through email & social media.
- Set the guidelines to ensure better communication with users on the platform.
- Create key customers archetypes and customers persona.
- Generate a user's relations report from 5000+ user tickets with report based recommendations to ensure better understanding for user needs.
- Build internal knowledge base with 70+ user issues with proposed answer enhanced the ticket response time.
− Lead the communication with the users and maintained their satisfaction.
− Handle 2000+ user tickets through email & social media.
− Generate a user's relations report from 5000+ user tickets with report based recommendations to ensure better understanding for
user needs.
− Build internal knowledge base with 70+ user issues with proposed answer enhanced the ticket response time.
− Set the guidelines to ensure better communication with users on the platform.
− Create key customers archetypes and customers persona.
− Provide consultancy on Edraak.org new platform UX and the new blog.
− Generate an SEO report analyzing status, reporting current issues and build the SEO action plan.
− Did a keyword research finding +150 new keywords to enhance platform SEO.
− Organize Edraak 1st offline event which helped to increase the reach and brand recognition.
- Account management of 10 of Gate2paly clients, provide them the needed support and consultation for market entry, services includes: community management, social media, content management, localization and online marketing for clients such as: DAO Games, Games-arabia.com, Zynga, ZQGame, GoodGame Studios, Baidu, CrossFire and many more.
- Build and lead the community and the content of Novaworlds.com -DAO Games online gaming portal- leading their games to reach 15'000+ active players in less than 2 months.
- Localized 5 online games for different clients successfully helped them to launch in the MENA market.
- Create quarterly reports for the current situation of Arabic online games and Arabic forums in terms of traffic and no. of users to give the company clients better understanding of the market.
- Create the full content and build the community of Games-arabia.com, leading the website to become the 2nd Arabic source for online games.
Produce 10 short videos for 4 of 3jga clients includes:
Silsal Ceramics, Aqar Estate, Jawhar, LG:
Full production including shooting, editing and directing.
N2v Labs, Intern - Online Marketing 8\2011- 9\2011
Ramadanee.com: • Community officer and content editor, writing some articles for the site, marketing for the site in forums & manage the Facebook
page.
IEEE - PSUT Branch, Treasurer - Executive Committee Member 10\2009- 10\2010
• Making the branch budget and cash flow.
• Response of branch purchases, and member's registration.
• Head of the financial and registration committee.
• Helping in organizing the branch events.
Tawasol Tac, Intern - 3D Artist 6\2010- 8\2010
3D Artist: • Modeling
• Texturing
• Lighting
• Simple animation
