Operations Manager and executive chef
let's cheese resto cafe
Total years of experience :23 years, 7 Months
Responsible of all daily operations
customer service
managing staffs
managing marketing
Nagwa/ Hail wo Zaafaran
Location: Al Kuwait, Kuwait
Company Industry: Catering/Food Services/Sweets
Job Role: Management
To maximize our sales in a range of direct and indirect Field Sales account, growing both in sales, gross profit and improved product mix to meet /exceed target on account portfolio.
Responsibilities:
•Deliver Budget on Account Portfolio Measure SALES Value - Gross Profit.
•Identify and develop profitable new business with existing and new customers.
•Build strong relationships with Decision Makers & Influencers in customer base.
•Network and negotiate with internal colleagues to deliver profitable solutions and customer satisfaction. Will including managing and coordinating projects.
•Effective communication & presentation skills both verbal and written.
•Strong negotiation & selling skills with ability to analyse complex situations and propose and agree equitable solutions
•Create and maintain medium/long term account plans for major customers ensuring milestones and objectives are met.
•Ability to assimilate quickly information of data - financial, market, customer and competitor and use effectively.
•Ability to promote and support key product launches with direct/indirect customer activities and support from key wholesalers.
•Develop and add value to our customer relationship through relevant Customer Intimacy initiatives.
Fuddruckers
Location: Hawally, Kuwait
Company Industry: Food Production/ Burgers.
Job Role: Management
•Job tasks include but limited to: - Overall management for all major food services.
•Plans, organizes, assigns, and supervises the work of a number of diversified personnel engaged in food preparation and service.
•Observes quality of food service and gives instructions for maintenance of high standards.
•Works as necessary to insure customer satisfaction, which may include occasional odd hours and/or remaining on-call for problem solving.
•Reviews inventory and requisitions and purchases food supplies as required; makes direct special purchases.
•Assigns and trains personnel and determines work schedules.
•Interviews and hires employees; evaluates employees' performance.
linas and dinas diet center
Location: Al Kuwait, Kuwait
Company Industry: Food Production/ Diet Centre.
Job Role: Management
•Managing the full operations of the main kitchen, delivery and coop's sales.
•Works as necessary to insure customer satisfaction, which may include occasional odd hours and/or remaining on-call for problem solving.
•Supervise the work of different teams/staffs.
La Baguette General and Trading Company
Location: Al Kuwait, Kuwait
Company Industry: Catering/Food Services/ Sweets.
Job Role: Management
Job tasks include but not limited to: - Coordinate and manage all store operational activities (19+ branches).
•Supervise, recruit, train, develop and communicate with all associates and managers.
•Overseen timely processing of all personnel actions.
•Ensure a positive customer experience.
•Supervise store security and safety.
•Maintain adherence to all company policies and procedures.
•Perform other related duties as assigned.
•Responsible for representing and merchandising assigned products in retail bakery stores.
•Ensure all new product authorizations and core extensions are positions on retail display with appropriate timing, space, facings and targeted location.
•Provide excellent customer service.
•Utilize customer point-of-sale data to find and correct distribution opportunities.
•Participate in specific related retail store selling and recall activities on an exception basis as directed.
•Prepare information/project tracking reports in a timely manner as required by Company.
Baker Group
Location: Al Kuwait, Kuwait
Company Industry: Catering/Food Services/Restaurants
Job Role: Management
Job tasks include but not limited to: - Overall project management for new "Mr. Subs" restaurant chain.
•Plans, organizes, assigns, and supervises the work of a number of diversified personnel engaged in food preparation and service.
•Observes quality of food service and gives instructions for maintenance of high standards.
•Develops, prepares, and prices menus to satisfy customers' desires; promotes cash sales and catering/banquet service.
•Works as necessary to insure customer satisfaction, which may include occasional odd hours and/or remaining on-call for problem solving.
•Interviews and hires employees; evaluates employees' performance; resolves minor employee grievances.
La Baguette General and Trading Company
Location: Al Kuwait, Kuwait
Company Industry: Catering/Food Services/Restaurants.
Job Role: Management
Job tasks include but not limited to: - Coordinate and manage all store operational activities (19+ branches).
•Supervise, recruit, train, develop and communicate with all associates and managers.
•Overseen timely processing of all personnel actions.
•Ensure a positive customer experience.
•Supervise store security and safety.
•Maintain adherence to all company policies and procedures.
•Perform other related duties as assigned.
•Responsible for representing and merchandising assigned products in retail bakery stores.
•Ensure all new product authorizations and core extensions are positions on retail display with appropriate timing, space, facings and targeted location.
•Provide excellent customer service.
•Participate in specific related retail store selling and recall activities on an exception basis as directed.
•Prepare information/project tracking reports in a timely manner as required by Company.
Qatr el Nada Restaurant, Nabatieh-Lebanon
Location: Lebanon
Company Industry: Catering/Food Services/Restaurants
Job Role: Management
•Qatr el Nada Restaurant, Nabatieh-Lebanon (2004)
Vinar House Hotel Beirut
Location: Lebanon
Company Industry: Hospitality/Tourism/Travel
Job Role: Customer Service and Call Centre.
• Vinar House Hotel Beirut (1998)
Best Western Hotel, Michigan-USA (2002)
•Subway (Michigan-USA) (2001)
Education:
courses: Certificates of Achievement in Culinary Skills.
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