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تم إلغاء حظر المستخدم بنجاح
Ehmil Ponce, admin reception

Ehmil Ponce

admin reception·Companion Clinic

الكويت

بكالوريوس, GRAPHIC DESIGNING

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 3 أشهر

admin reception

مايو 2024 - حتى الآن

Companion Clinic

محافظة العاصمة، الكويت

مايو 2024 - حتى الآن

Skilled in collecting and entering clients’ financial and demographic information into
electronic record systems with accuracy. Responsible for verifying data, scanning and
uploading necessary documents, and maintaining up-to-date digital records. Experienced in
handling incoming calls related to billing inquiries, appointment cancellations, and other
client concerns in a courteous and efficient manne
مجال الشركة:
العيادات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

ADMIN RECEPTIONIST

مايو 2024 - حتى الآن

Companion Veterinary Clinic Shuwaikh Industrial,

الكويت، الكويت

مايو 2024 - حتى الآن

+ Lead front desk operations while ensuring excellent customer service and smooth daily
workflow.
+ Manage appointment scheduling, patient records, billing payments, and administrative
documentation,
+ Explain service agreements, payment terms, and clinic contracts clearly to clients before signing
+ Handle cash, card transactions, invoicing, and payment processing accurately and professionally.
+ Support teamwork by assisting colleagues during busy operations and improving
communication between staff and clients
+ Contribute ideas to improve scheduling efficiency, workflow organization, and overall client
satisfaction.
مجال الشركة:
العيادات الطبية
الدور الوظيفي:
إدارية

patient access representative

فبراير 2024 - حتى الآن

Taiba Hospital

صباح السالم، الكويت

فبراير 2024 - حتى الآن

As a Patient access representative, I Gather the financial and demographic data needed to fill patient admission or registration and enter it into the electronic medical record system; Verify insurance coverage, inform the patient or patient representative of the financial requirements, and collect any unpaid patient portion before or at the time of service;Obtain signatures, check that the information is accurate, and, if necessary, scan papers into the electronic patient record; Answer calls about billing questions, cancelled appointments, and other relevant matters.
مجال الشركة:
المستشفيات الطبية
الدور الوظيفي:
الطب والرعاية الصحية والتمريض

Receptionist

أغسطس 2018 - يناير 2024

Inspire Pure Fitness

صباح السالم، الكويت

وجدت هذه الوظيفة عبر بيت.كوم

أغسطس 2018 - يناير 2024

Inspire Pure Fitness, Health Club Receptionist
• Responsible for greeting visitors and clients in a warm and friendly manner.
• Schedule appointments of the new members with the gym instructor.
• Handle the tasks of assisting the trainer in preparing exercise charts for club members.
• Responsible for the reservation, payment, and tracking procedures of Gymnasium, pool & recreation facilities.
• Handle the tasks of posting incurred charges by Guests & Members into the (client connect, mind & body system, and Sentinel system) and accomplish accounting procedures.
• Responsible for promoting enthusiastically all classes, services that are offered in the health club.
• Attentive for all telephone calls that may respond politely for all the inquiries, concerns, or any specific questions that I may answer.
• Admin task assisting Human Resources, Accounts for any various type of files they needed for daily operations. Purchasing for our products from our suppliers.
• Graphic designs ads, Social Media posts, Announcement banners, Profile editing, and basic video editing.
مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

ADMIN RECEPTIONIST | GRAPHIC DESIGNER

أغسطس 2018 - يناير 2024

Inspire Pure Fitness, Health Club

الكويت، الكويت

أغسطس 2018 - يناير 2024

+ Managed front office operations and provided leadership support in daily administrative
activities.
+ Designed promotional materials that strengthened brand visibility and member engagement
+ Assisted management with operational improvements and customer retention initiatives.
+ Promoted teamwork and positive communication within the organization
مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
إدارية

Freelance Graphic Designer

فبراير 2021 - مايو 2021

Feather

الكويت، الكويت

فبراير 2021 - مايو 2021

I Edited videos for classes and post to Youtube and created pdf books for students with clickable link directly to the Youtube channel.
I made some designs for Brochures, Edited pictures and removing backgrounds, Client forms, and Social media posts.
مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الخدمات المساندة

Hotelier/Banquet

مارس 2014 - أغسطس 2018

The Regency Hotel Kuwait

الرميثية، الكويت

مارس 2014 - أغسطس 2018

-Checking the updated events for the Daily operations.
-Capable of every daily briefing for the staff and assigning them to their working stations.
-Getting the information from the manager regarding the event details.
-Cooperate closely with colleagues to ensure that prompt service is given at all times.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

BANQUET STAFF/HOTELIER

مارس 2014 - أغسطس 2018

The Regency Hotel, Five Star Hotel

الكويت، الكويت

مارس 2014 - أغسطس 2018

+ Delivered exceptional guest service in a fast-paced five-star hotel environment.
+ Worked closely with teams to ensure successful event operations and customer satisfaction,
+ Demonstrated flexibility, professionalism, and leadership during large-scale events.
« Supported continuous service improvement through teamwork and attention to detail.
مجال الشركة:
المطاعم وخدمات الطعام

التعليم

INTERNATIONAL INSTITUTE OF COMPUTER PANGASINAN STATE UNIVERSITY SCIENCE & ADMINISTRATION

يناير 2025

يناير 2025

بكالوريوس، GRAPHIC DESIGNING

الكويت

Pangasinan State University

يناير 2025

يناير 2025

بكالوريوس، Industrial technology

الفلبين

University Of The People

أبريل 2019

أبريل 2019

بكالوريوس، Health Sciences -Undergraduate

الولايات المتحدة

International Institute of Computer Science & Administration

سبتمبر 2018

سبتمبر 2018

الثانوية العامة أو ما يعادلها، Graphic Designing

الكويت

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

Graphic designer

Lyceum northwestern university

أكتوبر 2008

أكتوبر 2008

الثانوية العامة أو ما يعادلها، Nursing -Undergraduate

الكويت

Skills

Computer System Validation
Expert
Computer System Validation
Expert
Purchasing
Expert
Purchasing
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Telephone Support
Expert
Telephone Support
Expert
Microsoft office, POS, Computer literate,Telephone skills,Planning and organizing skill, Cashier.
Intermediate
Microsoft office, POS, Computer literate,Telephone skills,Planning and organizing skill, Cashier.
Intermediate
Client Connect System, Mind And Body System, Adobe Photoshop, Illustrator, In Design Corel Draw.
Intermediate
Client Connect System, Mind And Body System, Adobe Photoshop, Illustrator, In Design Corel Draw.
Intermediate
Sentinel App System
Intermediate
Sentinel App System
Intermediate
Stock Market Trading
Intermediate
Stock Market Trading
Intermediate
Photography
Intermediate
Photography
Intermediate
Canva
Intermediate
Canva
Intermediate
Davinci Resolve video editing
Intermediate
Davinci Resolve video editing
Intermediate
Computer System Validation
Expert
Computer System Validation
Expert
Purchasing
Expert
Purchasing
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Telephone Support
Expert
Telephone Support
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

حسابات مواقع التواصل الاجتماعي

انستغرام
انستغرام
instagram.com/ehmilenhance

اللغات

الانجليزية

متمرّس

الفيلبينية

اللغة الأم

العربية

مبتدئ

التدريب و الشهادات

الشهادات
SCIENCE OF EXERCISE
SOCIAL PSYCHOLOGY
LINKEDIN LEARNING • HR CERTIFICATION
NATURAL DISASTER
Science Of Exercise
Apr 2021
Coursera/Psychology Course
Jul 2020

الهوايات والاهتمامات

Outdoor with our dogs

Outdoor with our dogs

Guitar

Guitar Playing

Stock Market Trading

Stocks

Graphic Designing

In 2018, I got an Certificate for Graphic Designing