Ehssan Alkatmeh

• Lead stakeholder discussions across 4 digital initiatives to gather business needs, clarify objectives, and align expectations.
• Translate business requirements into functional and technical specifications for development and delivery teams.
• Design end-to-end user journeys and wireframes to support usability and service adoption.
• Assess service performance utilizing behavioral insights and key performance indicators (KPIs) to support executive decision-making.
• Conduct ecosystems, benchmark, and market research to identify trends, opportunities, and comparative insights that informed data-driven decision-making, strategic planning, and service development.
• Apply system-mapping and design-thinking techniques to analyze complex systems, uncover dependencies and intervention points, and support data-driven decision-making, strategic planning, and service development.

• Bridged business and technical domains by analyzing system behavior to identify service-improvement opportunities.
• Collaborated with cross-functional stakeholders, developers, and external vendors to align software solutions with overarching business objectives.
• Validated requirements prior to release by supporting QA, localization, A/B testing, and UAT.
• Reviewed and audited third-party deliverables, ensuring strict compliance with agreed-upon functional requirements.
• Facilitated Project Management Office (PMO) functions, handling project coordination, performance tracking, and documentation across multiple initiatives.

• Delivered instructional and technical support to a diverse student body.
• Assisted students in navigating complex system workflows and troubleshooting digital tools.