Head Of IT
GTC Group
Total years of experience :8 years, 4 Months
Managed a 10-person team in the development and maintenance of websites for the group of companies.
Spearheaded the implementation of web projects, ensuring adherence to timelines and budgets.
Developed and executed a growth strategy for expanding online presence across multiple new markets.
Successfully implemented enterprise-level CRM systems, optimizing data utilization and improving business processes.
Coordinated with cross-functional teams to ensure seamless project deliveries and client satisfaction.
Oversaw vendor relationships, negotiated contracts, and ensured compliance with service level agreements.
Identified and implemented process improvements to enhance efficiency and reduce operational friction.
Designed and delivered training programs focused on technical skills and collaboration.
Monitored and evaluated training effectiveness, making continuous improvements based on feedback and performance metrics.
Conducted regular performance evaluations and provided constructive feedback to team members to foster professional growth and development.
Leveraged analytical tools to track website performance metrics and make data-driven decisions to enhance user experience..
Managed a 6-person team responsible for providing IT support and developing and managing web projects. Led the development of web services, APIs, CRMs, and CMS platforms for various clients. Coordinated integrations between systems through APIs, ensuring seamless functionality and data transfer. Conducted complete project management, handling all aspects from initiation to delivery, within agreed timelines and budgets. Collaborated with clients to understand their requirements, provide technical expertise, and ensure client satisfaction. Some of the highlights are: Galadari Motor Driving Institute GMDC, Magrabi, Respect Services, Elexon, Al Khail Engineering, Nutella Middle East.
Engaged in multiple IT-related projects, providing consultation and support to enhance IT operations. Worked independently on web development projects for various clients. Developed websites and web applications based on client requirements and industry best practices. Managed all aspects of the web development process, including planning, design, and implementation. Utilized front-end and back-end technologies to create dynamic and interactive web solutions. Communicated with clients to understand their vision and objectives for the projects.