Operations Manager
Premium Lifestyle & Fashion India Pvt. Ltd
Total years of experience :20 years, 7 Months
Managing a team and accountable for the performance of the retail concepts sales, retail ambience, people, merchandising, maintenance, etc. Developing strategies to drive sales and ensure implementation of strategies. Analyzing sales figures, forecasting future sales and allocating targets, developing strategies for effective communication and running of campaigns and promotions Budget, managing and optimizing the productivity of operational cost.
Make recommendations on commercial opportunities at Market level by analyzing retail KPI's and local retail trends and needs. Innovate ways to enhance staff engagement Responsible for staff training, development and growth through various methodologies. Staff appraisals & performance management including retention of key performers and succession planning.
Preparing manpower and optimal staff allocation strategy. Ensure adherence to standard operating procedures and adopt best practices across stores Responsible for the stock management, inventory, shrinkage and replenishment. Developing and inculcate in retail staff a strong market awareness and understanding of competitor's brands. Create customer service strategy to enhance customer satisfaction Responsible for trouble shooting on escalations in customer complaints
Assist with all new stores opening to ensure that opening dates are met and operating standards are maintained.
Name of the Company: Weaves Vision Retail - 2013 to Till Date
Founder & Managing Director
3 years as entrepreneur experience in handling own business. I started my own company called Weaves Vision Retail (WVR) in year 2013. WV Retail tie-up with well known retail companies in India like Future Group (Central & Big Bazaar), In-orbit Mall, Hypermarket More (Aditya Birla Group), Centro plus Spencer Hypermarket and many more. WV Retail has its own counters in all the above leading malls.
Role & Wide range of Responsibilities;
Responsible for planning and driving area retail operations so as to ensure maximum sales, profitability, budget achievements, responsible for top line as well as bottom line, optimum stocking, increase in customer satisfaction and continued business growth. The responsibility for maintaining the desired visual merchandising, retail day to day operations, Expansion in the territory in terms of opening new stores, implementations, maintenance of stores, follow up, coordination, customer service, replenishment, recovery standards in the stores in all aspects.
Responsible for a team of 450 staff’s & driving with continuous improvements.
Sales & Commercial Performance;
Business Development;
Operational Standards and Management;
People Management,
MAJOR ACHIEVEMENTS:
Awarded with Best Retail Area Manager for Year ‘2011-12.
Achieved the Highest ever sales of 104 Million during Ramadan 2012-13.
Awarded best performance area for fiscal year 2010-11.
EXPERIENCE: Nov 2008 - Sep 2010 Future Group (Big Bazaar)
Designation: Sales & Merchandiser (S&M)
Financial Responsibilities
• Developing PVT Label Business.
• Sustained working on planned markdowns to deliver better margins.
• Developing new vendors to develop product line.
• Understand market competition to improve product profitability.
• Local tastes & preferences research & corrective measures.
• Opportunity gaps in current offerings & corrective measures.
• Improve stores profitability.
• Increase in ticket size & conversion at Store's.
• Stock Management timely supplies, core style replenishment and push back unsold stocks.
• Responsible for seasons range presentation driving health orders.
• Merchandising which comprises preparation and execution of buying plans on return from the category and regular follow ups regarding stocks.
• Managing the category performance which involves analyzing sales, space productivity & earning per square feet, best sellers etc;
• Merchandise Planning range presentation & order plans for the season.
• Retail sales monitoring weekly sales corrective action to meet monthly targets.
EXPERIENCE: April 2003 to Dec 2005 Trouser Town, Madura Garments (Aditya Birla Group)
Designation: Store Manager.
• Taking care of the day-to-day operations.
• Handling all Depts. like Accounts, Admin, Merchandising, etc.
• Planning & Strategizing.
• Responsible for the profitability of the store.
• Brand building & brand management.
• Conducting Customer Satisfaction & Employee Satisfaction indexing & benchmark standards.
• Handling Institutional Sales.
• Market research & analysis, benchmark on Quality, Price, Range, & other factors.
• Departments handled - Men's, Ladies, Casuals, Sports.
• Handling a team of 1 Assistant Manager, 2 Supervisors & 10 Front end staff.
• Responsible for Enrollment of Trouser Town Loyalty club members.
• Customer Satisfaction.
• Responsible for Staff scheduling, deployment, monitoring, training, performance, appraising, grooming & development.
Sep 1999 to Oct 2002 Raymond Retail India Limited.
Designation: Sales Manager.
• Handling a team of 15 front end staff.
• Handled the business of Men's and casual apparels.
• Achievement of Daily/Weekly & Monthly Sales Targets given by company.
• Undergone training in Raymond for Visual Merchandising Display of Fabric.
• Stock Management (Indenting & Availability) & Promotions.
• Briefing new collection literature to the sales teams during new product launch.
• Developing market for institutional order specially banking & IT sectors.
ON JOB TRAINING & CAREER ENHANCEMENT AREAS
• Computer Skills (EXCEL, MS WORD, POWER POINT, MS)
• Retail Selling Skills (Program to develop front line)
B.Sc from Osmania University 1994.
Completed (PGDCA) Post Graduate Diploma in Software. Certificate of Proficiency in system management. Pursuing MBA.