Digital imaging technician
Mbc Group
Total years of experience :18 years, 3 Months
• Assisting the DP and Camera Department.
• Establish the workflow between production and post-production.
• Data Wrangling and Protection.
• Creating Dailies in film are the raw, unedited footage shot during that day.
Manage the employees' performance to exceed KPIs and ensure meeting the role competencies.
• Work with the Training Team to identify training needs and monitor the outcome of the training.
• Interact with social media followers by responding to inquiries and comments professionally.
• Communicate updates effectively to the team members on business changes and developments.
• Prepare a variety of written communications, reports, and documents to assure smooth operation.
• Collaborate with colleagues across Customer Care and internal departments to improve services.
• Act as a
Review cases created on the system of Abu Dhabi e-Government including inquiries and complaints.
• Handle text chats, review inbound emails, and escalate cases to the concerned departments.
• Conduct outbound calls to assist customers and deal with urgent situations as soon as possible.
• Prepare daily reports that contain (SL, Abandon calls, AHT, Hold time, and attendance reports).
• Ensure that calls are answered within agreed-upon time frames and in a professional manner.
• Hold coaching and counseling sessions for team members on process and procedures related issues.
Greet customers pleasantly, offer assistance, and provide remarkable customer service experience.
• Use product knowledge, sales abilities, and customer relations skills to drive sales increases.
• Provide accurate information about promotions, products, helping maintain customer retention.
• Bolster customer satisfaction by offering unique discount options and inspiring interest in special services.
• Assist customers through decision-making and offer the best products including devices and accessories.
• Collaborate with staff members to enhance customer service experience and exceed sales goals.
courses: Microsoft Certified System Engineer | New Horizons Center |