Customer Service Representative
Expo City Dubai
Total years of experience :6 years, 9 Months
Directed visitors and addressed their inquiries. Recognized for consistently providing outstanding service, resulting in positive feedback from visitors. Implemented a streamlined process for handling inquiries, reducing wait times by 20%
Specialized in Low Current Systems:
CCTV, Access Control, Fire Alarm, Intercom, Public Address, Security, and Save Energy Systems.
Achieved a 15% increase in sales by effectively highlighting the benefits of low current systems to clients.
Taught High School Students: Math, Physics, Biology, Chemistry, and Arabic.
Implemented innovative teaching methods that resulted in a 45% improvement in student grades
Designed fire detection, alarm systems, fire sprinkler & smoke management systems.
Prepared bills of quantities.
Streamlined the bill of quantities process, reducing project estimation time by 15%.
(Conversant with NFPA 10, NFPA 13, NFPA 14, NFPA 72)
Greeted customers and handled cash, credit, and debit card transactions accurately and
efficiently.Maintained a balanced cash drawer, processed returns and exchanges, and ensured
proper accounting of all transactions.
Answered customer questions and resolved issues with a friendly and helpful attitude,
enhancing customer satisfaction.
Implemented a customer feedback system, resulting in a 35% increase in positive reviews.
Answered incoming calls and addressed customer inquiries, concerns, and requests in a professional and courteous manner. Resolved customer issues efficiently and effectively, ensuring a high level of customer satisfaction.
Welcomed patients and directed them to appropriate locations. Coordinated doctors' daily schedules and managed appointments. Registered new patients and updated existing patient information. Answered phone calls and emails, addressing patient inquiries. Prepared medical invoices, collected payments, and handled insurance companies. Maintained cleanliness and safety standards in the reception area.
Entered and updated criminal records in the police database.
Verified the accuracy and completeness of data related to inmates and their criminal histories.
Managed confidential information with a high level of discretion and security.
Assisted in generating reports and retrieving data for law enforcement officers and investigators.
Collaborated with other departments to ensure data integrity and consistency.
Conducted regular audits of the database to maintain up-to-date and accurate records.
Provided administrative support, including filing and document management.