Program Manager
Meethaq
مجموع سنوات الخبرة :18 years, 10 أشهر
• Oversee and manage the operations of shared services functions with a focus on leading, motivating and developing people while driving value by implementing best practice processes.
• Ensure that policies, processes and controls are adequate and are consistently executed.
• Responsible for maintaining a high level of customer service with both internal and external customers and stakeholders.
• Driving the change and being the go to person on site for client, associates and management team.
• Recruitment of support staff for the business unit (candidate selection, interviewing and on boarding)
• Managing the leave, payroll and personnel data files for the associates and any issues they may have
• Liaising with the Key Account manager on budgets and compliance for new hires
Provide quality logistical support and liaison with rotational staff in area of responsibility which will lead to professional and efficient service delivery to the client.
Key Responsibilities include:
Logistics
Rosters and rotations
Visa arrangements
Flight, travel and accommodation arrangements
Communication with Client and Staff
Human Resources
Timesheets
Payroll activity report
Monthly recon spreadsheet
Recruitment of new staff for existing positions
Resignations/Terminations
Staff and Site Liaison
Customer Service
Mobilization of New Staff
Reporting
General And Administrative Responsibilities
• Manage the workload of three Administrative Assistants
• Implement new policies and procedures
• Help the Executive Assistants with scheduling of tasks
• Provide Front Desk cover
• Schedule Visa Applications
• Liaise with all external guests, suppliers and couriers
• Ensure invoices are collected, approved and paid
• Deal with all internal and external requests regarding sourcing, meetings etc
Responsibilities include:
¨ Managed 7 public counters and prioritize work
¨ Organized daily staff rotas and planned specialized work in advance
¨ Scheduled counter appointments based on demand
¨ Managed and delegated the workload of 15 staff
¨ Compiled reports on section progress
¨ Liaised with customers and different sections
¨ Implemented new polices and procedures
¨ Arranged staff meetings and agendas
¨ Completed Internal audits
¨ Lead projects and managed them
¨ Ensured overpayments were followed up on and recovered
¨ Set targets and ensured they were achieved meeting deadlines
¨ Attended Management meetings and took minutes on occasion
¨ Provided feedback to my team on their progress and development & carried out staff annual reviews
¨ Promoted team work within the team and built relationships amongst groups
¨ Took complete ownership of specialized cases
¨ Provided training to other teams and offices
¨ Carried out appeals for the Appeals office
¨ Dealt with all queries including parliamentary questions
Key Achievements:
¨ Introduced and lead a project that brought the pending figure down from 14% to 10% in a week.
¨ Reduced the time frame of customer first contact and appointment dates from 4 weeks to under a week
¨ Removed the HRC (Habitual Residency Condition) backlog within two months of being with the organization
¨ Ensured that all staff were trained in various roles in order to have better movement amongst them and therefore better team morale. The section became one of the best operational in the office.
Responsibilities included:
¨ Evaluated contract areas and Flight planned for the Remote Sensing Team
¨ Total ownership of all flight planning procedures in the office
¨ Provided support and training to other staff while creating new procedures for tracking flight diagrams/projects
¨ Rolled out the troubleshooting of Leica software and built strong working relationships with the team based in Switzerland
¨ Communicated and liased with various departments across offices
¨ Organised Remote Sensing meetings and implemented new practices
¨ Managed the data download, transfer, archive and back up
¨ Project leader in various areas with responsibility for new flight planning procedures, all flight planning tenders etc.
GIS (Geographic Information System) technician- Responsibilities included:
¨ Updated Ordnance Survey Ireland (OSi) maps
¨ Used various in house project management tools and taking initiative to implement and interpret project management plans
¨ General IT support duties locally as required including server management
Key Achievements:
¨ Introduced flight diagrams for planning purposes
¨ Experimented with various tools in order to plan better and trained others in my techniques
¨ Designed the tendering process for all projects and how the projects would flow in the company thus helping my section become the highest grossing section in the organization
¨ Became an expert in my area and a highly valued member of the flying team with my opinion being highly respected and sought after throughout the organization.
Responsibilities include:
¨ Analysed and interpreted data from weekly sales reports while monitoring the progress of products
¨ Responsibility to make buying decisions on products at international trade shows
¨ Built relationships with national and international suppliers, colleagues & stores on a daily basis
¨ General administrative duties
National University of Ireland, Galway, 2001 - 2005 Bachelor of Science in Information Technology with Business Studies (2.1 Honors)
