Section Head, Commercial & GS
Sankyu Saudi Arabia
Total years of experience :11 years, 0 Months
Commercial Contracting | Strategic & Operational Procurement | Procurement Auditing | Fleet & Facility Management | Assets Reclamation | Stakeholders Management | Suppliers Evaluation
Commercial Contracting | Strategic & Operational Procurement | Procurement Auditing | Fleet & Facility Management | Assets Reclamation | Stakeholders Management | Suppliers Evaluation
-Western Region VIP Customer Services Manager / Key Accounts & customer services management:
•Closing deals with significant cars dealer after sales centers to make our clients happier in their journey during the calming process.
•Handling VIP client service level agreement SLA with ensuring their satisfaction by periodical surveys.
•Extracting daily, monthly and quarterly dashboard to help myself & the regional head to measuring our progressions against VIP client customers claims, VIP client satisfactions & resolving of SAMA violations.
• And other required & administrative Adhoc
- Internal Auditor /Audit operations, Evaluations, Recommendations and continuous monitoring:
• Objectively review an organization business processes and extracts the related report
• Evaluate the efficacy of risk management procedures that are currently in place and extracts the related report
• Protect against fraud and theft of the organization's assets by predicable testing approach
• Ensure that the organization is complying with relevant laws and regulations and extracts the related report
• Extracting monthly, quarterly, semiannually and yearly dashboard to help chief internal audit & audit committee member to positioning overall auditee progressions over the agreed corrective action plans.
• Make recommendations on how to improve business process, internal controls and governance processes
Audited areas: (HR- Sales - Marketing - Procurements & Vendor SLA - IT- Collections -Working in progress projects -Yards & warehouse - Investments - Bank signatories -Online banking - Authority matrix - Fixed Assets )
Responsibilities On Position :
1- Managing the process and the relation between the bank and the insurance company.
2- receiving all claims related to Death, Disability(Life Insurance Package ) & property Structural defecates & Fire.
3- ensuring that Healthcare questioner has been .designed AND signed in the best condition
Fire.
4- OVERALL - Responsible for consumers property insurance coverage portfolio reached to 13 Billion.
5- fulfill any observable or on way gap may impact the customer
experience journey ( By Request for policy updation, By automation projects, By reporting, By escilations
Taking the required approvals from (Assurance
6-Providers Group APG ) before launching any new products.
*Daily, Monthly, Quarterly, Semi-Annually, and yearly Dashboarding.
Risk Identification |Losses capturing and monitoring | Fraud Inspections | Credit System Super Admin user | Dashboard-ing
Recruited to support the quality control manager and head of risk control department and manage
money laundering inspections with high risk profiles monitoring.
Delivered as the Super Admin User for the credit issuance system (Credit Cards and Auto
Lease).
Handled Operational Risk "Losses Initiator-First level " covering all losses incidents related to
the consuming finance products and managed diverse duties including Risk control reporting.
Coordinated with external advisory & consuming finance businesses, quality control and
internal control areas such audit, compliance, Sharia and Legal.
Projects:
Fulfilled the external advisory requirements for Bank re-structuring - Retail Division
(Personal Finance, Auto Lease, Credit Cards and Real estate).
Unified all the retail contracts and agreement safeguard.
Completed the SAMA examination requirements for Retail Division (Personal Finance, Auto
Lease, Credit Cards and Real estate).
Project Participations :
1- satisfied external advisory requirements for Bank re-structuring - Retile Division (Personal Finance, Auto Lease, Credit Cards and Real estate).
2- satisfied SAMA examination requirements for Retile Division(Personal Finance, Auto Lease, Credit Cards and Real estate)
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it was a five years studying of management information system subjects such and not limited to (Management , Programming ,Human Resources ,Operation Management,Finance , Business Policies and system designing) )