Manager
IMAGE GARAGE
Total des années d'expérience :16 years, 9 Mois
One of the leading and multiband workshop at Qatar)
Heading and controlling of full of Sales & After sales dept.
Preparing quarterly and yearly sales and development plans
Business Analyze and action plan
Implementing store policies
Training Sales and Service advisors and technicians to achieve daily and monthly target
Implementing new standard customer service plans
Monitoring daily Pending jobs, performance and productivity.
Meeting with SEs and SAs and supervisors about the planning daily sales conversion and business development.
Coordinate with services dept. to obtain maximum utilization of automotive equipment to prevent operational delays.
Intelligent tester training to all technicians.
Conducting Sales & Service campaigns and customer program.
Review and submission of daily Sales & service reports on company management software.
Doing necessary prospecting by the help of existing customers to promote the sales division.
Dealer of BYD and Dongfeng cars, Mc donalds, Dunlop tyres
Ac delco, Budget rent a car- Bahrain
Daily morning meeting to improve the job conversion in parts sale and service.
Daily inspection of workshop and sales dept.
Ensures the advisors and sales team provides the best way of greeting customers.
Monitoring daily Pending jobs, performance and productivity.
Visiting customers on weekly and monthly basis to improve the business inflow (AMC and Other service and Sales
packages)
Direct and through the leaders in investigating of vehicle malfunctions and product failures including warranty failures.
Coordinate with services dept. to maximize utilization of automotive equipment to prevent operational delays.
Conducting technical and sales conversion training to the team.
Dealer - Mitsubishi Fuso, ATS ELGI, Belle, Paclite and ELGI) - Qatar
Receiving customers with greetings and creates job card
Depute jobs to the technicians and supervisor
Follow up call with the customers updating the work status and explaining add on services benefits. Job conversion.
Warranty submission and preparing vehicle analysis and product quality reports
Final inspection of vehicles
Follows feedback analysis method to care customers by calling customers after delivery of vehicles and action plan.
Preparing daily sales reports and technician performance report.
Addressing WM for the new work plan ideas and customer campaigns
Daily inspection of workshop areas.
Direct and through the leaders in investigating of vehicle malfunctions and product failures including warranty failures.
Daily inspection of workshop cleanliness and service reception.
Meeting and Training Sales and Service advisors and technicians to achieve daily and monthly target.
Monitoring daily Pending jobs, performance and productivity.
Direct and coordinate, through subordinate personnel, activities of workers engaged in diagnosing and repairing
automobile malfunctions.
Coordinate with services dept. to obtain maximum utilization of automotive equipment to prevent operational delays.
Conducting Sales & Service campaigns and customer program to care the vehicles.
Documentation on the company’s online software and daily sales report, daily delivery details up to date.
Doing necessary prospecting by the help of existing customers to promote the sales division
Attending daily service calls.
Service and maintenance of all types of JCB machines including heavy machines
Electrical maintenance of earth moving machines.
Submitting daily reports on daily basis
Warranty and extended warranty claims and submission.
NIBM Erode, Tamil nadu, India
NIBM Erode, Tamil nadu, India