Acting Restaurant Manager
Domino's Pizza
مجموع سنوات الخبرة :18 years, 6 أشهر
Oversea the dining area, supervise food and beverage service staff in accordance with operating policies that he or she may help establish.
Create a positive team atmosphere among Team Members.
Maintain records of staff periodic manner and operating costs.
Provide feedback and coaching to the Team regularly.
Understand building capability through Cross training
Treat all Team Members fairly, with respect.
Set high standards for appropriate team behavior on shift.
Handle customer complaints in restaurants.
Schedule periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
Delegate and follow-up effectively.
Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
Arrange for maintenance and repair of equipment and other services.
Taking Ownership of issues or tasks and also give detail update to the higher management.
Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
Ensure product quality and great service.
Ensure new products are executed properly following roll-out.
Check quality of deliveries of fresh food and cooked goods.
Seek, listen and respond to customer feedback.
Handle irate customers with a friendly/calm attitude.
Show enthusiasm to customers within the restaurant.
Proficiency in Point of sale ( POS ) software, inventory software, Restaurant customer satisfactory tracking software etc.
Shift priorities and goals as work demands change.
Prioritize tasks effectively to ensure most important tasks are completed on time.
Coach team on how to exceed customer expectations.
Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
Taking responsibility for the business performance of the hotel.
Organising marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Analysing and planning hotel sales levels and profitability.
Coordinating the entire operation of the hotel during scheduled shifts.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Ensuring that all employees adhere to the company's uniform standards.
Planning and coordinating menus.
Managing staff and providing them with feedback.
Ensuring complete customer satisfaction.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Responding to customer complaints.
Meeting and greeting customers and organizing rooms and reservations.
Maintaining high standards of quality control, hygiene, and health and safety.
Advising customers on special deals, menu and food choices.
Recruiting, training and motivating staff.
Checking stock levels and ordering supplies.
Housekeeping:
Preparing cash drawers and providing petty cash as required.
Helping in any area of the hotel when circumstances dictate.
Direct dealing with customers and sorting out their issues and keep them in loop until their issues were resolved.
Ensure transferring salary of north region employees.
Keeping customer up-to-date regarding their loan applications and their loan disbursements.
Physical verification of the customer’s address to update KYC.
Responsible for internal controls of the branch according to quality assurance & policy guidelines.
Managing and dealing customers efficiently and effectively.
Providing quick services to the customers on behalf of Standard Chartered Bank.
Fellow of Science.