Soft Service Supervisor
EFS FACILITIES MANAGEMENT Srvs
Total years of experience :8 years, 2 Months
Managed team schedule to deliver cleaning consistently,
Upheld COVID-19 cleaning and infection control
standards.
❖ Completed shift reports to deliver smooth handovers and
efficient Back of House operations
❖ Coached housekeeping staff to effectively plan and deliver
on targets.
❖ Adopted strategic scheduling to improve overall time
management and efficiency.
❖ Improved team efficiency by training and mentoring House
keeping staffs and setting achievable performance goals.
❖ Led housekeeping teams within busy times to achieve work
efficiency within a specific time frame .
❖ Managed cleaning product stock in line with COSHH
regulations,
❖ Participated in strategic planning through evaluation of
needs and support of steps necessary for
completion, Placed orders for housekeeping supplies and
requisition for consumables to maintain optimal inventory
levels.
❖ Coordinated employee onboarding for operational and
support staff, Supervised and trained custodial staff in
cleaning and maintenance of facilities and premises.
❖ Developed excellent working knowledge of housekeeping
trends and improvements in processes.
Maximized vehicle performance by completing basic
vehicle maintenance, including air pressure checks and oil
changes.
❖ Notified management of vehicle safety concerns and
issues, enabling prompt maintenance and repair
❖ Evaluated customer delivery needs and determined
appropriate action, escalating unresolved concerns to
management.
❖ Processed payments accurately and efficiently, accepting
cash, cheques and card payments.
❖ Obtained signatures on invoices and consignment
paperwork, maintaining clear records of customer delivery
confirmation
❖ Maintained optimal vehicle driving conditions, conducting
daily fuel, tyre and safety checks.
❖ Completed pre and post-trip safety inspections, recording
and reporting any defects and malfunctions.
❖ Fostered positive working relationships with customers,
knowledgeably responding to delivery questions and
concerns
Represented organization to public at trade exhibitions and
conventions, driving awareness of
❖ Organized special sales at specific times to drive customer
engagement and move high volumes of products.
❖ Provided information through narratives on various sites
throughout the touristic area, relaying little-known stories
that were well-received
❖ Researched and studied topics that pertained to tour
locations so that such information could be added to
scripts.
❖ Worked closely with the management staff of Eco-tours
Cameroon to create new and lucrative tours including the
hikes and treks of the famous mount Cameroon Guinness
trail.
❖ Ensured the safety of all members of the group by pointing
out cracked pavements, bad lighting and steps, providing
