Bayt.com
Ekhlas Qaaqah, Customer Service Representative

Ekhlas Qaaqah

Customer Service Representative

Extensya

Location
Jordan
Education
Bachelor's degree, Computer Engineering
Experience
1 years, 2 Months

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Work Experience

Total years of experience :1 years, 2 Months

Customer Service Representative at Extensya
  • Jordan
  • January 2011 to February 2012

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, technical support, internet problem solving .

Education

Bachelor's degree, Computer Engineering
  • at AL- Balqa Applied University
  • January 2010

Computer engineers are concerned with analyzing and solving computer-oriented problems. CPEs understand both the hardware and the software of computers. This enables them to choose the solution that is best, not just the one they know. Sometimes the answer to making a program more efficient is a change in the computer itself. Sometimes it's cheaper and faster to change the software than the hardware. The knowledge of both the "body" and the "mind" of a computer helps computer engineers work at the microscopic level and on a large, system-wide scale.

Specialties & Skills

Hardwork
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Project Documentation
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Listening Skills
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Customer Service Skills
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Technical Documentation
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Communication Skills
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A+
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Computer Programming
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ICDL
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Languages

Arabic
Native Speaker
English
Expert

Memberships

Jordan Engineers Association
  • Computer Engineer
  • January 2010

Training and Certifications

Network system/ 12 Months (Training)
Training Institute:
Madaba province
Date Attended:
March 2011
Duration:
200 hours
Technical support / internet department/ 6Months (Training)
Training Institute:
Orange Group
Date Attended:
February 2010
Duration:
100 hours

Hobbies

  • Internet Games, intelligent games , Novels reading.
    *My graduation project "Tracking system" . * I have get Excellence Certificate for best performance and outstanding . *Good knowledge of Networking system , OS, Hardware and software. * *I looking to improve my self and give the best in the future.