Assistant manager
Americana Group - United Arab Emirates
Total des années d'expérience :8 years, 2 Mois
• Collaborated with store manager to set and achieve team goals, conducting performance reviews, and setting targets for improvement, increasing sales 10% year over year
• Managed closing procedures, training 13 team members in cashiering and bank deposits
• Led store maintenance, visual standards, product placement, and advertising, earning the Store
• Manage purchasing, inventory, maintenance and other operational functions.
• Develop strategies for better workplace efficiency and goal achievement.
• Ensured that the store culture represented corporate values and its commitment to the community
• Serve as acting General Manager (GM) when GM is away.
• Managed and lead sales staff of 12- 15 account executives
• Ensured that sales team were properly trained through role playing and positive Motivation.
• New accounts averaged 10% increase year over year.
• Recruited, interviewed, and coached new representatives.
• Responsible for growing individual accounts as well as helping others develop creative strategies to increase revenue.
• Cultivate customer relationships
• Greeted, registered, and assigned rooms to guests.
• Answered telephonic and in-person queries related to hotel services and resolved any issues.
• Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed.
• Help guests with their things including luggage and other valuables.
• Get transport for customers and reservations in local restaurants.
• TOT (Training Of Trainer) Web Developers Diploma 3 Month : ( soft skills, visual basic.net, Asp.net, SQL server 2008 , HTML, Java script, E-marketing )
Social work is a profession concerned with helping individuals, families, groups and communities to enhance their individual and collective well-being. It aims to help people develop their skills and their ability to use their own resources and those of the community to resolve problems. Social work is concerned with individual and personal problems but also with broader social issues such as poverty, unemployment and domestic violence. Human rights and social justice are the philosophical underpinnings of social work practice. The uniqueness of social work practice is in the blend of some particular values, knowledge and skills, including the use of relationship as the basis of all interventions and respect for the client’s choice and involvement. In a socio-political-economic context which increasingly generates insecurity and social tensions, social workers play an important and essential role.
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