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Ellionore Joyce Lapitan, Administrative Assistant

Ellionore Joyce Lapitan

Administrative Assistant·The Exam Preparation and Testing House LLC

United Arab Emirates

High school or equivalent, Bachelor of Science in Marine Engineering

Work experience

Total years of experience: 9 years, 5 months

Administrative Assistant

May 2025 - Present

The Exam Preparation and Testing House LLC

Sharjah, United Arab Emirates

May 2025 - Present

Provide day-to-day administrative and operational support

Manage documentation and maintain confidential filing systems

Handle professional communication via calls and emails

Identify and develop new business opportunities

Manage B2B & B2C accounts

Conduct lead generation and client outreach

Sell platform services to potential clients

Coordinate with HR and finance teams

Company industry:
Other Business Support Services

Business Development Specialist

August 2023 - April 2025

Hirey / Crertih Inc

Davao, Philippines

August 2023 - April 2025

Drove business growth through market research and lead generation

Managed client acquisition and retention strategies

Contacted jobseekers and recruiters

Promoted and sold platform services

Closed deals and built long-term partnerships

Company industry:
Business Process Outsourcing (BPO)

Social Media Marketing & Graphic Designer

January 2017 - December 2023

The Virtual Hives

Davao, Philippines Remote

January 2017 - December 2023

Managed social media strategies across Instagram, Facebook, LinkedIn, TikTok, X

Created and scheduled content

Designed branding materials and marketing assets

Managed Meta Ads & Google Ads campaigns

Analyzed engagement and campaign performance metrics

Maintained brand consistency across platforms

Company industry:
Other Business Support Services

Customer Service – Billing | Sales | Technical Support | Retention

December 2017 - May 2023

Sutherland Global Services

Davao, Philippines

December 2017 - May 2023

Managed inbound and outbound customer support

Handled billing concerns and account activation

Provided technical troubleshooting (mobile, internet, telecom services)

Specialized in customer retention and churn prevention

Upsold and cross-sold telecom products

Met and exceeded KPIs (Sales, FCR, AHT, CSAT)

Maintained detailed CRM documentation

Company industry:
Telecommunications

Advanced Technical Support (ATS) – AT&T

January 2020 - January 2021

Ibex

Davao, Philippines

January 2020 - January 2021

Provided advanced troubleshooting for internet, phone & TV services

Resolved modem, router, wiring, and configuration issues

Escalated complex cases to engineering teams

Ensured compliance with strict SLA & performance metrics

Maintained accurate ticket documentation

Company industry:
Telecommunications

Education

Agro-Industrial Foundation College of the Philippines

January 2020

January 2020

High school or equivalent, Bachelor of Science in Marine Engineering

Philippines

Dean's Lister

Skills

Lead Generation
Intermediate
Lead Generation
Intermediate
Document Controller
Beginner
Document Controller
Beginner
Aconex
Beginner
Aconex
Beginner
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Graphic Design
Intermediate
Graphic Design
Intermediate
Data Entry
Expert
Data Entry
Expert
Office Administration
Expert
Office Administration
Expert
B2B / B2C Account Management
Intermediate
B2B / B2C Account Management
Intermediate
Customer Service
Expert
Customer Service
Expert
Administrative Support
Expert
Administrative Support
Expert
Telecommunications
Expert
Telecommunications
Expert
AT&T Technical Support
Expert
AT&T Technical Support
Expert
Telecom Support
Intermediate
Telecom Support
Intermediate
Sales & Retention
Intermediate
Sales & Retention
Intermediate
CRM
Expert
CRM
Expert
Business Development
Intermediate
Business Development
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

Certifications
Document controller
Infotec Learning Institute
Aug 2025

Hobbies

  • Reading
    Athlete, Dean's Lister, Consistent Honor,