Guest Relation Executive
Howard Johnson Hotel
مجموع سنوات الخبرة :7 years, 4 أشهر
Welcome guests during check-in and giving a found farewell to guest while checkout
Offering the Wyndham Membership as we our Hotel is under of Wyndham Group of Hotel
Overseeing VIP guests, arrivals and departures.
Checking the rooms that ready to release in that day and the hotel surroundings including staff grooming and hygiene standards
Coordinating and multi- tasking job duties in a busy environment.
Doing Check-in and checkout with IDS system
Able to work morning, evening, weekend and organizational
Hired employees and initiated the new hire paperwork process.
Conducted exit interviews and verified that employment termination paperwork was completed.
Explained all of the Human resources policies, procedures, laws, standards and regulations to each employee.
Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
Doing Tourist, Long term and Short term visas for the in-house guest of the Hotel.
Addressed all employee harassment allegations, work complaints and other concerns.
Leaves and attendance Management. Preparation of full and final end of service settlement for employees as per UAE law.
Maintenance & Calculation of annual leave, emergency leave, sick leaves etc.
Prepare and operates payroll system and process through the use of Wages Protection System (WPS) as per Ministry of Labor
(MOL) standard requirements and distribute to designated Accountants for payments and bank transfer processes.
courses: IATA Foundation Travel&Tourism Program in UAE – Philippine Institute 2017 Fire Safety Training in Dubai Civil Defence – Al Salama Dubai 2017