إيلاريا اسكندر

• Project Planning and Initiation
• Budget Management
• Content Creation & Management
• Analytics & Reporting
• Coordinate with designers to ensure designs meet specifications and
reflect the clients brand.
• Lead team meetings with designers and social media specialists to discuss
progress and deliverables.
• Brainstorm ideas and strategize campaigns to meet client objectives.
• Write engaging content and establish a consistent Tone of Voice (TOV).
• Provide creative direction to enhance the design process and deliver
impactful results.

• Lead and motivate a sales team to achieve targets.
• Develop and implement effective sales strategies.
• Monitor team performance and provide coaching.
• Collaborate with marketing to enhance sales efforts.
• Analyze market trends and competitor activities.
• Maintain relationships with key clients and stakeholders.

• Listen to clients to understand their objectives and requirements.
• Collaborate with social media specialists to create monthly plans aligned
with client goals.
• Coordinate with designers to ensure designs meet specifications and
reflect the clients brand.
• Renew contracts and maintain strong client relationships.
• Lead team meetings with designers and social media specialists to discuss
progress and deliverables.
• Brainstorm ideas and strategize campaigns to meet client objectives.
• Assign tasks based on team members strengths and expertise.
• Write engaging content and establish a consistent Tone of Voice (TOV).
• Provide creative direction to enhance the design process and deliver
impactful results.
• Review and approve deliverables before presenting to clients.

• Operating as the lead point of contact
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management
• Identifying and pursuing new business opportunities
• Understanding client needs and objectives
• Providing product or service expertise
• Managing and resolving customer issues
• Staying updated on industry trends and competition
• Collaborating with the financial team
• Handling pricing negotiations and contracts
• Tracking and managing accounts receivable

• Prepared sales reports and analyzed data to identify trends and
opportunities
• Developed and implemented marketing plans to increase sales
and enhance customer experience
• Followed up on online pages (Lorealpopup - Shades Beauty Store - Rose
Paris - Maybelline Kiosks - NYC Group - NYC Careers) to reply to
comments and messages on Facebook & Instagram.
• Handled customer complaints and resolved issues in a timely and
professional manner
• Design and develop training programs for the team members, and
materials that align with organizational objectives and employee
development needs.
• Built and maintained strong relationships with clients to increase sales
• Conducted surveys to gather feedback and manage customer requests
to enhance products and service
• Created monthly team schedules
• Managed the delivery process to customers
• Provided after-sales service to ensure customer satisfaction.
• Collaborated with the finance team to streamline the order
collection process, ensuring timely receipt of payments, and
verifying accurate delivery through effective communication with
courier and shipping companies.

Delivered personalized consultations, promoted brand awareness, and consistently exceeded sales targets.