Contracting Manager
East Pearl Tourism Travel Agency
مجموع سنوات الخبرة :5 years, 2 أشهر
01.09.2012 - Present
East Pearl Tourism Travel Agency
Contracting Manager
• In charge of company relation and complete business
opportunities with subagents and potential partners
• Signing a business opportunity and partnership contracts.
• Base of Job description, to control the work and documentary
status with: Hotels, Competitive travel agencies, Tour
operators, service providers, tenancy etc.
• Updating the company system with the hotel, TA promotions
• Obtaining and saving the company documentary
• Plan, describe, arrange, and sell itinerary tour packages;
• Book international reservations for air travel and hotels;
• Aid clients with reservations, transfers, changes, and cancellations;
• Secure new client sales and retention through customer service
provided.
30.05.2011 - 12.05.2012
The Address Dubai Mall hotel
The Lounge at Fashion Avenue, The Dubai Mall
Pre-opening
Assistant Manager
• Vendors and suppliers management.
• Creating the Lounge operation system. Determining
concept and style (Membership)
• Creating new concept standards (SOP), putting them in to associate training.
• Team building. Creating the team lead and spirit.
• Being in charge of the Lounge day to day operations.
• Being responsible for daily briefings and departmental
meetings.
• Top brand events planning and organization.
• Assisting world's Top VIPs visiting The Lounge, The
Dubai Mall, Dubai
1.05.2011 - 29.05.2011
The Armani hotel Dubai (Emaar) UAE, Dubai
Guest service agent-Lifestyle
• Developing a new in room check in system.
• Lobby management, guest assistance.
• Over all Burj Khalifa and Downtown Dubai knowledge.
• Registration of High profile guests, monitoring the entire
stay and guest satisfaction.
• Business center administration.
15.05.2009 - 30.04.2011
The Address Downtown Hotel (Emaar) UAE, Dubai
P.O. Box 123234
Executive lounge agent
• Demonstrates the Address Hotels and Resorts Service Standards in all interactions.
• Escorts all guests to their rooms upon arrival, explains the room and hotel facilities and offers them with assistance for the duration of their stay.
• Maintains a professional, friendly and caring relationship with the guests during their stay by providing them with information on the hotel services and local sites of interests, and handling
their requests and personal preferences.
• Handles guest concerns in a polite and efficient manner, gives
further instructions to the relevant associates if needed to ensure
customer satisfaction and maintains a record of all requests
received from all guests. Follows up when necessary.
• Processes all check-ins and check-outs and guest requests, as and when requested.
• Ensures the food and beverage items on the buffet are fresh and appealing at all times, arranging for replacement items if
necessary.
• Assists guests with their beverage orders, and any other
requests they may have.
03.08.2008-15.05.2009
The Address Downtown hotel (Emaar) UAE, Dubai
Room attendant- hotel (pre-opening team)
• Attending to the daily briefing, getting information about guest
• Picking up clean laundry (linen)
• Setting up the housekeeping trolley
• Refilling the chemicals, which is necessary for room cleaning
• If the guest in the room politely asking if he would like to have a
service
• Cleaning up the room by hotel standards
• Arranging the guest amenities (flowers, bathroom supplies)
• Arranging pantry before going out of the shift
30.05.2007-30.09.2007
Kyrgyzstan, Issikkul Lake
Resort Asiltash
Front Office assistant Manager
• Big finance and leadership responsibilities
• Top VIP registration, organizing amenities
• Turns over report to the next officer on duty
• Entertains walk-in inquiries including show room viewing
• Does inventory of office supplies
• Books and does reservation including printing out of confirmation letter, receipt of deposit and registration of
guests in the computer
• Checks in/checks out of guests
• Prints Statement of Account upon or prior to check out of guests
• Prepares monthly summary of room turnovers
30.05.2006-30.08.2006
Kyrgyzstan, Issikkul Lake
Resort "Asiltash"
Guest Engagement Shift Leader
• Leading branded resort's front office in Kyrgyzstan
• Was responsible for organizing of different kinds of tours
(mountain trip, rock climbing, underwater diving, boat trip etc),
celebrations (birthday, anniversary, occasions, wedding)
• Organized and performed work chain.
• Work with foreign customers.
• Responsible in guests checking in and checking out including the preparation of billings.
• Arranges guest transportation.
• Handles guest request such as Ticket reconfirmation and booking,
Baby sitting and Wake up calls)
• Receives and entertain guest inquiries, incoming and outgoing calls.
• Monitors and making sure that all guests profiles updated and regular
guests got VIP status.
• Updates and monitors the guest profile in a global system called
Fidelio.
• Check food forecast on a daily basis and the buffet set up for guest
consumption.
• Arranges and updates the filing system.
2005- 2012 Kyrgyz-Slavian-Russian University, Kyrgyz National University • Bachelors Diploma - Faculty of economy • Major: finance and credit