Business Development Executive
APEX
مجموع سنوات الخبرة :19 years, 5 أشهر
Company Representative for all visiting high profile and top executives of the training department and management from different international and local Industrial Companies. Performs company presentation and handles all inquiries pertaining to the services and standards of the company, and establishing reputation during presentation.
Also Supervises, Monitor, Evaluate and develop improvement strategies for all departments and functions in the company that includes but not limited to; process development and continuous improvement, identification of gaps, forms, obtaining company accreditation, training of new staff, evaluation of Instructors' competencies, and an overall Quality Assurance and Compliance Officer
Developed strategies and marketing approach to improve information campaigns, which included visiting to offices of prospected clients and conducting orientation.
Provides a high standard of member and client service by displaying accommodating, courteous attitude and effective communication to client and prospective client enquiries.
Assists clients and customers with account opening services, loans enquiry and qualification requirements, and looking for opportunities for cross-selling and up-selling other services.
Assists with the daily efficient operation of the bank including ensuring transaction slips, pens and product brochures are up-to-date and available to clients at all times, cleanliness and orderliness of receiving/reception area and the overall ambiance of the bank.
Training Support Coordinator | AZTechTrainingandConsultancyDub a i
Jan 2012 - December 2012
Assists in the preparation coordination and implementation of professional trainings for venues across the globe. Reviews training brochures to ensure conformity to guidelines,
prepares training materials, coordinates with instructors for the progress of the training, and evaluation. The job also entails handling enquiries about the offered programmes and
determining the suitable trainings.
Performed editing and minor designing of the company's website to make both the appearance and information very enticing to the readers.offered services appealing both graphically and
Also possesses knowledge about the professional and international accrediting bodies and organizations
Effective time management when it comes to logisctics for the timely dispatch of materials
needed for the organized trainings. Also exposed to venue sourcing internationally to identify the most cost efficient and effective training venue.
Human Resources (Resourcing / Telephone Interviewer) | HSBC-HDPP
May 2010 - November 2011, Philippines
Undergone tedious accreditation process and became certified in motivational interviewing
conducted jointly by senior and experienced human resource specialist of HSBC and Work
Resourcing (UK based recruitment and intelligence company)
Conducted rigorous telephone interviews for UK bank applicants to evaluate suitability to the position applied and extracting values that match the company's principles. Uses TALEO as a recruitment tool
Conducted interviews and profiling for call center and back office applicants in Malaysia.
Exposure in back office and payroll responsibilities = often requested to other HR department
especially payroll and benefits.
In charge of supplies monitoring and inventory replenishment for the department.
Operations Associate / Processing Executive | HSBC-HDPP
May 2008 - May 2010
Handles credit card account inquiry, maintenance, advice and enhancement for US credit
card customers while maintaining high standards of customer service
Transferred to Specialty Process in May 2009 handling customer retention and other
escalated customer concerns making effective use negotiation and communication skills to convince customers from closing or cancelling their accounts. Labeled as Account Managers
General Secretary / Administrative Assistant | RTCC-RIYADH
Feb 2005 - July 2007 Saudi Arabia
Assigned at the construction site as project secretary, but mainly assigned to the consultant
(PROJACS International) and formulated a systematic filing for all documents related to the
Project with preciseness and efficiency.
Attended to clients, contractors and sub contractors, and visitors when visiting the construction
site
Performed some HR functions by being the person to run to for site workers wanting to request for salary increment, application for vacation and other miscellaneous concerns that
need to be officially endorsed to managers
Customer Service Representative | PARLANCESYSTEMSINC
Dec 2003 - Jan 2005 Philippines
Handles inquiries and concerns for billing, programming, sales, and promotion of products while observing strict compliance to the company's policy in providing excellent customer
service experience
Promoted to a supervisory position after a year due to high efficiency and productivity.
Undergone training in team handling and employee development.
Student Trainee | DEVELOPMENTBANKOFTHEPHILS
Nov 2002 - Jan 2003 Philippines
Performs clerical jobs for the Loans officer
Commended by direct supervisor for the display of activeness and cheerfulness at work
especially in dealing with clients.
SKILLSAND QUALIFICATION
• Fluent in English Language - intensive exposure to English language due to vast
experience in customer service and HR role, interviewing applicants from different
backgrounds in the United Kingdom
• Self motivated and quick learner - enjoys working in a team and can also work
alone. Goes beyond what is expected and enjoys continuous challenge.
• Multi-tasked and flexible - trained to be flexible and quick thinker.
• Proficient in computer applications - Microsoft Word, Excel, Power point
presentations, internet. Possessed minor computer software and hardware trouble
shooting knowledge
• Civil Service Career Sub-Prof - passer of the said exam and planning to take the professional exam
• Holds a valid Philippine driving license
Psychology Department Human Resource Management Certificate
BBA - Major in Management BBA - Major in Accountancy (discontinued)