Tshiessi Tshife

• Drive data-informed account strategies using CRM analytics, improving customer satisfaction
by 15% through targeted, insight-driven engagement
• Lead cross-functional initiatives coordinating sales, marketing, and operations teams to
deliver seamless client experiences
• Manage portfolio of enterprise accounts, leveraging data analysis to identify upsell
opportunities and optimize retention strategies
• Deliver quarterly business reviews with data visualizations and performance dashboards to
senior stakeholders

• Managed end-to-end client projects from onboarding through delivery,
• Negotiated 50+ commercial agreements using data-backed proposals that demonstrated
clear ROI to decision-makers
• Analyzed client feedback data to identify service improvement opportunities, driving 10%
market share expansion

• Directed strategic partnerships with 15 C-suite executives, increasing client satisfaction by
35% through tailored service delivery
• Led complex contract negotiations and project implementations, coordinating cross
departmental teams for seamless delivery
• Developed data-driven lead qualification framework that improved conversion rates and
sales forecasting accuracy
• Managed $500K+ account portfolio with focus on retention, expansion, and long-term
strategic planning

• Generated $1.2M revenue growth by developing and executing data-driven growth plans for
30 key accounts
• Coordinated with finance and operations teams to forecast sales targets, allocate budgets,
and deliver quarterly business reviews
• Utilized CRM analytics to track customer interactions, identify trends, and exceed sales and
service KPIs
• Delivered persuasive data-driven presentations to secure major client accounts and strategic
partnerships

• Leveraged SQL and Excel for data analysis, generating insights that improved service
delivery and decision-making
• Implemented ITIL frameworks to standardize processes, resulting in measurable
improvements in service outcomes
• Analyzed service desk metrics to identify trends and implement proactive solutions, reducing
resolution times
• Trained and mentored new team members, fostering knowledge-sharing environment and
operational efficiency

• Streamlined 7 property management processes using data analysis, reducing tenant
onboarding time by 30%
• Resolved 100+ technical issues while maintaining detailed tracking and reporting for process
optimization
• Coordinated cross-functional teams including maintenance, compliance, and client services
for project delivery
• Improved client relations by 25% through systematic issue tracking and data-informed
service improvements

• Conducted 12-week trend analysis that reduced call center wait times by 10%, improving
service levels
• Led remote team of 8 agents, managing workflow and performance metrics to achieve
service targets
• Processed 300+ sales orders monthly with 99% accuracy, maintaining detailed records and
quality controls
• Analyzed customer engagement data to optimize marketing campaigns, contributing to 11%
sales increase