Channel Account Manager MSP-Presales Engineer
ESET France & Afrique Francophone (ESET :Cyber-Security Europe Leader )
Total des années d'expérience :11 years, 8 Mois
Channel Account Manager MSP-Presales Engineer
ESET France & Afrique Francophone (ESET :Cyber-Security Europe Leader )
▪ Maintain relationship with existing partners and work with them to ensure business retention and develop business growth through cross sell and new business acquisition
▪ Proactively identify, qualify, recruit, on-board and train new named partners through various methods and work with them to generate new business and increase their ESET mindshare
▪ Direct end user coverage to expand business with existing and potential customers with sizeable opportunities
▪ Responsible for validating and approving deal registrations for named partners
▪ Follow up leads and partner data proactively to maximise new business potential
▪ Account manage partners via phone, email and on-site visits where required to ensure they receive an excellent service
▪ Engage with all ESET internal resource to ensure that partners are ‘enabled’ to sell ESET products and support their customers
▪ Negotiate with (and through) partners in competitive situations to ensure that ESET is the preferred vendor
▪ Provide information, arrange training and coach Partners to ensure that they are trained to use ESET systems and tools (Partner Portal etc)
▪ Identify and classify all partners within the CRM system to allow targeted marketing communications
▪ Drive a high renewal rate through the partner’s customers through ensuring partners focus on their renewals and identify cross-sell opportunities within larger renewals, contacting the customer directly where necessary
▪ Identify and utilise all relevant internal ESET resources, escalating where necessary and managing the communication process ensuring the partner is kept informed
▪ Adherence to CRM (Salesforce), business systems and activity management standards, ensuring all activity is logged and accurately updated
▪ Develop and maintain detailed knowledge of ESET products, services and also that of ESET competitors to a high standard.
Project Manager / Technical office Manager -EFS Facilities Dubai
Started as Freelancer then under contract
▪ Plans, organizes, maintains, and manages the operations and reliability of Customers facilities and general infrastructure systems. Establishes and monitors preventative maintenance processes and programs and facility inspection processes for on-going review of maintenance work by agencies having jurisdiction.
▪ Supervises administrative services skilled and technical/support staff. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
▪ Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processes.
▪ Administers procurement and fiscal management activities associated with building and grounds maintenance activities, which may include: RFPs, and contracts for custodial, grounds and maintenance related work to acquire trades and professional assistance; monitoring spending on project and cost account basis; recommending and implementing corrective spending plans; reviewing and authorizing purchase orders; administering contracts; obtaining price quotes and bids; purchasing and approving employee purchases; ensuring compliance with customers and public purchasing rules; and/or, performing other related activities.
▪ Trouble-shoots and responds to after-hour issues as needed regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc.
▪ Monitors the safety and accessibility of Customers and its facilities. Serves as the point of contact for the department for code (e.g. ADA, Fire Life Safety) compliance issues, accessibility improvement projects, and/or other code related issues.
▪ Updates and maintains list of District facilities equipment, including life-cycle and replacement costs.
▪ Monitors and oversees the work of external contractors to ensure terms of agreements are met and work is completed satisfactorily.
▪ Participates in the development and administration of grounds and building maintenance budget; coordinates the allocation of resources following budget approval; recommends approval of expenditures.
▪ Collects and analyzes a variety of complex data and information, including utility costs and usage. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
▪ Participates in/on a variety of meetings, committees (including chairing), task forces, and/or other related groups to communicate information regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
▪ Serves as a liaison with other departments within the Customer, the community, and external agencies in order to provide information on available resources, projects, and/or services.
Operations and Technical Office Manager : Account Manager
Tara Real Estate Jeddah Saudi Arabia, Jeddah (Saudi Arabia)
Taibah Medical care Saudi Arabia, Jeddah (Saudi Arabia) -Same Holding Group-
▪ Lead the strategy for technology platforms, partnerships and external relationships
▪ Represent the technological agenda in staff meetings and when making hiring decisions
▪ Identify, compare, select and implement technology solutions to meet current and future needs
▪ Develop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations
▪ Manage and optimize infrastructure assets to satisfy internal financial targets
▪ Create overall technology standards and practices and ensure adherence
▪ Consolidate our technology platforms and create plans for each
▪ Track, analyze and monitor technology performance metrics
▪ Oversee all system design and changes in system architecture
▪ Keep abreast of new trends and best practices in the technology landscape
▪ Take the initiative in thought leadership, innovation and creativity
▪ Work closely with Marketing, Business Development and Operations to define and deliver new products and enhancements
EMEA Deal Center Solution Architect : Product Owner
Hewlett-Packard Global Delivery Tunisia, Ariana (Tunisia)
▪ Understand Customer business needs & opportunity assessment, Value proposition, financial drivers and established assumptions
▪ Develop Services & Solutions scope and design using as much standard portfolio components, delivery requirements validation and offer negotiation, third party components
▪ Document deal assumptions, costing, pricing, risk plan, proposal and customer presentation and SSOW
▪ Coordinate with Key Account Managers / Country Account Managers or Inside Sales Reps to ensure execution of Solutions initiatives within targeted accounts
▪ Coordinate execution to meet Sales team Turn-around-Time and win rate to secure Engagements success
▪ Delivering best in class deal structuration, solution design, pursuit mngt & closing
▪ Executing on Pursuit focused tasks which are assigned to Deal Support Center
▪ Achieving Financial goals and tracking & reporting on activity- Compliance with policies
Audit and quality Certification SPI training Center, Sousse (Tunisia) ▪ ISO 14001 - ISO 9001 -OHSAS 18001 -HSE Management –Risk Management 31001
MBA Mediterranean School of Business, LAC (Tunisia) Master In business Administration : It was a special program offered by the American Embassy (scholarship) for Engineering student after graduation : ▪ Received an intensive training 'English for business' in AMIDEAST. ▪ Management , Marketing ,Economy ,Strategy
Electrical and Industrial Computer Engineer Université Libre de Tunis, (Tunisia)