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Eli Silhava, Receptionist

Eli Silhava

Receptionist·Austen hotels

Kuwait

High school or equivalent, Ecology and environment

Work experience

Total years of experience: 8 years, 10 months

Receptionist

November 2016 - May 2017

Austen hotels

Czech Republic

November 2016 - May 2017

Check in, check out, administration, reservations, VIP guest service

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Shift leader Reception

July 2016 - October 2016

TOP HOTEL

Czech Republic

July 2016 - October 2016

Basic receptionist role, daily administration, night audit, cash - currency exchange, responsibility for 3 receptions and 5 receptionists

Company industry:
Hospitality & Accomodation
Job role:
Other

Receptionist shift leader

November 2015 - June 2016

Premedion

Alexandria, Egypt

November 2015 - June 2016

welcoming guests, introducing to the spa, before / after therapy procedure and care, consultation about treatment, responsibility about therapy area

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Guest relation supervisor

April 2015 - October 2015

Red Sea

Hurghada, Egypt

April 2015 - October 2015

leading team of 3 GR agents, preparation of events, meeting with management, GR role

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Cabin crew

February 2014 - October 2014

Studen Agency

Czech Republic

February 2014 - October 2014

check in/check out, welcoming travelers, service in the bus (hot beverages, snacks, magazines, headsets), handling un-expecting situations (delays, technical problems with bus, drunk travelers etc.), preparation of the bus before and after journey

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest relation

December 2012 - August 2013

Abo Nawas

Egypt

December 2012 - August 2013

welcoming guests, communication with guests, courtesy calls, solving problems, room inspection before arrival

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Assistant

January 2008 - July 2012

Czech Hich technical university

Czech Republic

January 2008 - July 2012

caring about all department, administration (letters, emails, holidays and attendance, communication with students), preparation of invoices, working with classification system, communication with other departments, preparation of events - meetings - final exams

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Receptionist

June 2007 - December 2007

Hotel At Golden Stag

Czech Republic

June 2007 - December 2007

check in/check out, welcoming guests, reservations, payments, selling trips

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Stredni Odborna Skola Horovice

May 2007

May 2007

High school or equivalent, Ecology and environment

Czech Republic

Skills

Presentation Preparation
Expert
Presentation Preparation
Expert
Leading By Example
Expert
Leading By Example
Expert
Presentation skills
Expert
Presentation skills
Expert
Meetings organization
Expert
Meetings organization
Expert
Hard and quick learner
Expert
Hard and quick learner
Expert
Presentation Preparation
Expert
Presentation Preparation
Expert
Leading By Example
Expert
Leading By Example
Expert

Languages

Czech
Native Speaker
English
Expert
Slovak
Expert
Arabic
Beginner
Russian
Beginner

Training and Certifications

Certifications
Egyptian Arabic
Feb 2015
Tour guide
Feb 2014
Massage therapist
Jun 2009

Hobbies

  • Reading
    Book is better then movie. Using imagination, supporting and upgrading vocabulary. Book will never run out the battery :)
  • Studies
    All our life is about learning new things.
  • Team sports
    Be part of the team is always better, at least for me, then be alone and fight just for yourself.