Elia Abd ElMalak, Front Desk

Elia Abd ElMalak

Front Desk

Orascom Hotels & Development- arena inn hotel) in ELGouna-Hurghada Red Sea EGYPT

Location
Egypt
Education
Higher diploma, English General Educational Higher Diploma)
Experience
17 years, 1 Months

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Work Experience

Total years of experience :17 years, 1 Months

Front Desk at Orascom Hotels & Development- arena inn hotel) in ELGouna-Hurghada Red Sea EGYPT
  • Egypt - Hurghada
  • My current job since August 2008

 I worked as responsible at arena inn when pro opening & opening Arena inn Apartments
 My Daily work review daily History & Forecast& meeting Guests &Matting Manager & handle Complains & Guest relation &review reservation & answer Emails &Review online guests comments & handle Online sites & Review Revenue rooms & review Environmental Reports & checks list cleans rooms, entrance, pool area &check in the restaurant for buffet items and quality, Cost food and beverage. Organizer conference, wedding party, birthday party, individual Groups . I make all Contracts and deals with Agent
I've worked hard to get for the hotel Green star Certificate. Now our Hotel Five star Hotel from Green Star.
 Have a good experience in tourism Field, hotels work.
Survey of guest’s comments.
Answering E-mails for guest inquiries and travel agents.
Handling guests request needs and complain.
Ensure all procedures are carried out on the guest history.
I make Orientations for travel agencies.
I am filling information about hotel for travel agencies Facts sheet.
I am meeting VIP guests.

Food and Beverage Departments at Movenpick Hotels& Spa ElGouna
  • Egypt - Hurghada
  • May 2007 to July 2008

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.
Plan opening/closing assignments for serving team.
Ensure that all public areas are neat and clean.
Coordinate with banquet staff room set-ups, changes and time schedules for all functions
Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served

Education

Higher diploma, English General Educational Higher Diploma)
  • at Faculty of Education (General Educational higher Diploma/South Valley University
  • June 2016

 Educational status: Faculty of Education (General Educational Diploma) EGYPT. Department: English Division University: South Valley University / Egypt. Year of Graduation: May 2016. Grade: Good.

Bachelor's degree, Bachelor of Tourism and Hotel Hotel Management Section
  • at Bachelor of Tourism and Hotel
  • June 2006

 Educational status: Bachelor of Tourism and Hotel EGYPT. Department: (Hotel Management Section) University: ELMinia University / Egypt. Year of Graduation: May 2006. Grade: Good.  Graduation project: design Resort (NILAND RESORT) in Asyut City. Project Grade: Excellent.

Specialties & Skills

Microsoft Office
Tourism
Sales Online
COMPUTER HARDWARE
DATABASE DESIGN
DEPENDABLE
E-COMMERCE
ECONOMICS
MICROSOFT OUTLOOK

Languages

Arabic
Expert
English
Expert
German
Expert

Training and Certifications

La chaine des Rotisseurs (Movenpick Food Test Certificate ) (Certificate)
Date Attended:
November 2007
ICDL (Certificate)
Date Attended:
June 2011

Hobbies

  • computer skills
    Fidelio Program for (Mirocos) in Hotel. Working by Xpress Version PMS 3.00.02 System. Opera( V3.00) Program for Reservation ,front office ,Cashiering in the hotels MicroSoft Office ( outlook internet, FrontPage) Internet and IT (Information Technology) I got ICDL Certificate. This Certificate Examines in 7 Modules (IT, win, Internet, Access, PowerPoint, Excel, Word)