Front Desk
Orascom Hotels & Development- arena inn hotel) in ELGouna-Hurghada Red Sea EGYPT
Total years of experience :17 years, 1 Months
I worked as responsible at arena inn when pro opening & opening Arena inn Apartments
My Daily work review daily History & Forecast& meeting Guests &Matting Manager & handle Complains & Guest relation &review reservation & answer Emails &Review online guests comments & handle Online sites & Review Revenue rooms & review Environmental Reports & checks list cleans rooms, entrance, pool area &check in the restaurant for buffet items and quality, Cost food and beverage. Organizer conference, wedding party, birthday party, individual Groups . I make all Contracts and deals with Agent
I've worked hard to get for the hotel Green star Certificate. Now our Hotel Five star Hotel from Green Star.
Have a good experience in tourism Field, hotels work.
Survey of guest’s comments.
Answering E-mails for guest inquiries and travel agents.
Handling guests request needs and complain.
Ensure all procedures are carried out on the guest history.
I make Orientations for travel agencies.
I am filling information about hotel for travel agencies Facts sheet.
I am meeting VIP guests.
Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.
Plan opening/closing assignments for serving team.
Ensure that all public areas are neat and clean.
Coordinate with banquet staff room set-ups, changes and time schedules for all functions
Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served
Educational status: Faculty of Education (General Educational Diploma) EGYPT. Department: English Division University: South Valley University / Egypt. Year of Graduation: May 2016. Grade: Good.
Educational status: Bachelor of Tourism and Hotel EGYPT. Department: (Hotel Management Section) University: ELMinia University / Egypt. Year of Graduation: May 2006. Grade: Good. Graduation project: design Resort (NILAND RESORT) in Asyut City. Project Grade: Excellent.