Eliana Flores Diaz

Supported C-level executives in a confidential UAE luxury real estate
environment.
Managed calendars across 3-5 time zones, coordinating 15+ weekly
meetings, appointments, reminders, and follow-ups.
Prepared executive reports, board presentations, sales updates, meeting
materials, and confidential documents.
Coordinated travel, visas, hotels, transport, itineraries, and logistics with
100% on-time execution.
Acted as key liaison between executives, clients, developers, teams, suppliers,
and external stakeholders.
Managed agendas, meeting logistics, minutes, action points, and deadline
tracking.
Supported office operations, procurement, vendors, supplies, CRM records,
invoices, expenses, and reconciliations.
Coordinated events, developer briefings/meetings, client visits, and
executive-level arrangements.
Maintained discretion, urgency, and professionalism while protecting
executive priorities and confidentiality.

Supported senior directors with calendars, reports, presentations, meetings, and follow-ups.
Coordinated events, logistics, documentation, stakeholder communication, and CRM updates.
Organised large-scale events with 120+ attendees, including government and institutional stakeholders.
Maintained Salesforce accuracy and contributed to +21% achievement in program targets.
Strengthened executive support, event coordination, documentation, and deadline management.

Managed sensitive and high-priority cases while maintaining 4.5-5.0/5 customer satisfaction ratings.
Handled 60+ cases per week with accurate CRM documentation and timely follow-up.
Coordinated with global teams to resolve urgent issues within strict SLAs.
Strengthened remote communication, service recovery, and problem-solving skills.

Managed confidential financial data, client documentation, and banking records.
Supported internal reporting, payment follow-up, and documentation control with near-zero error accuracy.
Maintained trusted client relationships while following compliance and confidentiality procedures.
Built strong attention to detail, discretion, and accountability in a regulated environment.

Supported private families with schedules, errands, appointments, travel, household administration, and daily arrangements.
Coordinated staff, suppliers, vendors, maintenance providers, and household-related follow-ups.
Managed expenses, invoices, personal payments, procurement, and budget tracking.
Organised family calendars, special occasions, logistics, and urgent requests.
Maintained confidential family information and acted as a trusted liaison with external contacts.

Supported senior leadership with reports, dashboards, supplier coordination, and operational follow-ups.
Coordinated teams, vendors, procurement, and budget-related tracking.
Contributed to approximately 15% cost optimisation through supplier and process support.
Improved reporting visibility, accountability, and execution timelines.

Supervised front-desk and branch operations in a fast-paced healthtech environment.
Managed team coordination, scheduling, service quality, reports, and operational follow-ups.
Handled 100+ weekly interactions with patients, staff, and internal teams.
Improved workflow efficiency, service delivery, and cross-functional coordination.

Delivered polished guest support in a high-standard luxury ski resort environment.
Assisted with guest coordination, daily operations, and service delivery.
Strengthened hospitality mindset, cultural awareness, flexibility, and attention to detail.