Chief Operating Officer
Teyseer Motors
مجموع سنوات الخبرة :20 years, 11 أشهر
Representing Suzuki cars/Motorcycles, TVS, Peugeot, ExxonMobil, Kumho/Ling-long tires, WD40, Hyundai batteries plus 3 quick fit centres catering to all brands.
•After a thorough analysis and 35 years of status-quo, a disruptive change approach was inevitable, starting with the employees plus rewriting & implementing a whole new business concept process.
•Doing business the unusual way during the Pandemic saw us increasing our sales Y.O.Y. despite a 4 months closure of our stores & warehouses at the industrial area.
•Increased Suzuki cars sales by 35% & Motorcycle sales by 50%
•Launched TVS in Qatar a delivery motorcycle that is extremely reliable yet smartly priced, an impressive 800 units sold in year one.
•Relaunched Peugeot in Qatar after 3 years absence.
•Opened a new sales channel for Marine oil, a first for the company taking it away from Shell.
•Introduced a new line-up of golf cars from Australia with an advance technology
•Added a new tire category for agriculture striking a 5 years deal with Baladna Dairy.
•Increased the turnover by 33% and the NP by 24%.
•Introduced a first of a kind 5 years plan that is flexible but target driven, allowing managers to have more than one option to achieve results yet remaining true to its form from talent management to new products introduction respecting all KPI’s to achieve targeted net profit.
•Started a paying intern program for young generations 18-22, collected a rich data allowing us to align ourselves with the new generation from an employee and a customer perspective.
• Increased market share & footprint of the company by strengthening its leadership strategy and reaching out to our customers rather than them reaching out to us.
Direct strategic oversight of operational and financial performances; develop staffing, implement technology and service strategies for the exclusive dealer for Bugatti, Pagani, Koenigsegg, Pininfarina, McLaren, Volvo and Polaris along with daily management of 3-customization shops and fleet of 100+ trucks across the Kingdom.
•Reporting to the board members on the company’s performance and planning.
•Oversee daily activities of a senior management team of 7, with over 320 staff members; established all employee standard operating procedures (SOPs) to ensure compliancy across the organization.
•Successfully launched Volvo back into the market after 4-years absence from the Kingdom, sold over 100 cars in Q4, 2018 with 18%GP.
•Repositioned McLaren after 3-year absence selling 19 units but 7 Senna’s Hyper Car valued at 1M USD per vehicle. Achieved #1 in the GCC, 8% GP.
•Develop strategic relationships with Pininfarina to add to company’s portfolio with the 1st electric hyper car and 2-sold at a value of USD 3.5M per vehicle.
•Provide dealer analysis and make recommendations on areas of opportunity in regards to marketing strategies and daily practices that increase revenue growth, customer count, and service levels.
•Develop and deliver restructuring of several business lines to initiate cost reductions and achieve cost targets, implement growth strategies through identification of business conditions, trends, and executing strategic social marketing tactics which have resulted in driving sales.
•Leverage experience and industry knowledge to build success sales, aftersales, and operations which include recruitment, training, forecasting and consistent prospect pipeline development and closing strategies.
•Develop structured deals and negotiate with financial institutions for finance purposes, increase sales and exceed all organizational expectations.
Oversaw daily direction and management of the 3 principals Porsche, Volkswagen, and Nissan, included 2 SSS facilities, 9 quick-service shops and 2 collision centres; worked in collaboration with the management board, Porsche Middle East, VW Germany and Nissan Japan.
•Orchestrated and defined strategies that resulted in increased sales, long-term customer retention and highest levels of customer services with focus on new business development and execution of business plans to shift market share.
•Substantially improved business strategy by implementing objectives, goals, and Key Performance Indicators (KPIs), throughout the organization.
•Directed development of OEM Corporate and Fleet Sales Excellence programs, OEM Dealer Standards programs and Customer Relationship Management (CRM) program. Facilitated the implementation of OEM Pre-Owned Vehicle programs.
Delivered outstanding development and implemented growth strategies through identification of business conditions and processes across the portfolio consisting of Jaidah Motors Aftersales, Warranty, Main & Quick Service Divisions, PDI, Body Shop & the Parts Department; focused on creating a customer-focused environment with compliances to all SOPs, and dealer principal guidelines.
•Directed Financial Performance, Human Resources Development, Principal Fundamentals, and Capacity Planning, delivered all short and long-term growth goals, KPIs and generated weekly/monthly sales reports with presentation to key stakeholders.
•Earned consistent recognition for exceeding metrics and sales goals which resulted in achieving the Service Excellence for the 1st time in 13 years for Jaidah.
•Developed and implemented strict appointment system which advanced sales, improved productivity, and increased customer satisfaction rates.
•Directed the complete workshop renovation in 2009 and successfully tripled sales in 2011 through facilitating analysis on hours sold, up-selling and after sales products.
•Maintained quality and organizational stability by defining areas of opportunity, project methods, systems, and regular evaluation of employees and operations to achieve highest margin levels for the dealership.
•Awards:
•Best Quick Service Award for both Financial and customer satisfaction, 2010
•3-times Gold Winner for FIRFT (Fix it Right First Time), 2011
•Best Improved Company in CSI & FIRFT for whole GCC, 2011
DBA (Doctorate in Business Admin.) | SBS Switzerland, In-Process.