Shop Manager
chalhoub
مجموع سنوات الخبرة :16 years, 5 أشهر
Etoile Group: 2013 till present
Hogan - Galleria Mall
Senior sale
• Enhances sales staff.
• Accomplishments and competence by planning delivery of solutions.
• Answering technical and procedural questions for less experienced team members.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual analyses.
Tod’s Marina Mall - Abu Dhabi
Assistant manager
• Achieve the Sales target through advanced sales techniques and up-to-date product knowledge
• Ensure Sales attendants are properly trained and monitor performance. Reporting results to higher management.
• Staff Assessments. Ensuring staff image, costume, grooming is up to standards.
• Manage, train and supervise staff members to offer the best customer service and to display the merchandise properly, reflecting its image.
• Managing Shipment receipts and confirming quantities and references against Check list.
• Monitor and report following reports:
- Shop performance.
- Stock reports & Random stock checks
- Daily sales reports
• Reporting Incidents and Corrective actions for Quality, Damaged material and/or incorrect shipments.
• Handle Customer complaints and requirements.
Visual Merchandiser
• In charge of shipment receiving and boosting.
• Responsible of the floor image in terms of coordination and displays.
• Prioritized Customer service and fitting consulting.
• Held heavy workloads and overnights shifts
Azadea Group,
Bershka Men & Women
Sales Representative / Visual Coordinator / Training MIT /
Training Window Dresser
• Succeeded as a team in achieving the seasonal targets.
• Trained a coordinator to display items appropriately.
• Attended a pilot shop with regional coordinators.