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Elie Elias, Floor Manager

Elie Elias

Floor Manager·MANAZER

Lebanon

Master's degree, Law

Work experience

Total years of experience: 9 years, 7 months

Floor Manager

January 2024 - Present

MANAZER

Jounieh, Lebanon

January 2024 - Present

• Supervised daily operations to ensure smooth workflow and customer satisfaction.
• Coordinated and supported staff to maintain high service standards.
• Handled problem-solving and decision-making to optimize efficiency.
Company industry:
Hospitality & Accomodation

Floor manager

November 2022 - January 2024

AST- JEITA

Jeita, Lebanon

November 2022 - January 2024

• Coordinating daily restaurant management operations.
• Delivering superior food and beverage service and maximizing customer satisfaction, and maintain
high production, productivity, quality, and customer-service standards.
• Responding efficiently and accurately to restaurant customer complaints.
Company industry:
Catering, Food Service, & Restaurant

Picker

January 2022 - October 2022

TOTERS FRESH –

Jounieh, Lebanon

January 2022 - October 2022

• Assisting the manager in organizing, planning, and implementing strategy.
• Coordinating retail store operations.
• Ensuring store schedules and objectives are met by employees.
Company industry:
Warehousing

SUPERVISOR

January 2021 - January 2022

ANA W YAK CAFÉ – ATCL

Jounieh, Lebanon

January 2021 - January 2022

• Scheduled and directed staff in daily work assignments to maximize productivity.
• Resolved problems or concerns to the satisfaction of all involved parties.
• Monitored restaurant and took appropriate action to ensure food quality and service standards were.
Company industry:
Catering, Food Service, & Restaurant

Call Center Agent

November 2020 - January 2021

MALAK EL TAWOUK

Jeita, Lebanon •Hybrid

November 2020 - January 2021

• Answered phone orders and provide customer service.
• Follow up with the branch manager to solve customer problems.
Company industry:
Catering, Food Service, & Restaurant

Call Center Agent

November 2020 - January 2021

MALAK EL TAWOUK

Jeita, Lebanon •Hybrid

November 2020 - January 2021

• Answered phone orders and provide customer service.
• Follow up with the branch manager to solve customer problems.
Company industry:
Catering, Food Service, & Restaurant

WAITER AND CASHIER

January 2019 - January 2020

SENSES BEACH RESORT KASLIK

Kaslik, Lebanon

January 2019 - January 2020

• Taking orders, serving food, solving customer inquiries, refilling glasses, providing menus, making
recommendations, and reseting tables.
• Operates a cash register, communicates with customers, and assists other
• restaurant staff as needed. Processing credit card payments, accepting cash payments and making
change, and using a point of sale (POS) system for transactions.
Company industry:
Catering, Food Service, & Restaurant

SALESMAN

January 2016 - October 2018

SPORT ET LOISIR-

Kaslik, Lebanon

January 2016 - October 2018

• Organized the stocks and prices.
• Identified prospective clients, sell products, arrange demos, explain product specs.
• Maintained and developed friendship with the companys existing customers by ensuring regular
contact with them.
Company industry:
Sales Outsourcing

Education

Sagesse University

July 2026

July 2026

Master's degree, Law

Lebanon

College des Apotres

January 2018

January 2018

High school or equivalent, Economic Sciences section

Lebanon

Skills

COMPARATIVE LAW
Intermediate
COMPARATIVE LAW
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
FOOD QUALITY ASSURANCE AND CONTROL
Intermediate
FOOD QUALITY ASSURANCE AND CONTROL
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker

French

Native Speaker