Regional Aftersales manager
GAC Motor
مجموع سنوات الخبرة :29 years, 1 أشهر
• Supports the Head of Aftersales, responsible for the Aftersales turnover, profitability, and customer experience management targets.
• Oversee the operations and development of the service center and workshop; maintain good relationships with customers, external vendors, as well as the internal Service and Workshop teams.
• Adhere to corporate regulations and guidelines, reporting requirements, and periodically analyze the service centers business, operations, and customer satisfaction performance.
• Monitors and drives business performance daily to be in line with targets.
• Leads, supervises, and monitors service and workshop team performance and takes measures to improve.
• Establishes Aftersales marketing and promotional activities, and campaigns to drive business.
• Downline performance monitoring and target achievements, optimize service bookings, workshop utilization, and efficiencies, identify process gaps, and implement process improvement initiatives when required.
• Support corporate events in the area of Aftersales.
• Responsible and prepared for Audit reporting for Service Centre
• Work closely with HR on manpower issues, recruitment, and training needs.
• Manages and directs the daily activities of the retail leasing operations & aftersales department according to organization policies and standards.
• Responsible for all retail leasing functions, which may include reviewing and negotiating lease transactions and agreements.
• Manages tire inventory and outside purchase of tires, complies with parts and Tire Purchase Program.
• Responsible for store safety including, but not limited to, use of and maintenance and safety equipment.
• To Deliver Training on the Job Coaching
• Strategic consultancy offered to Heads of Business, Sales Managers, Parts Managers and Aftersales managers in respect of business planning, forecasting, staff development, continuous improvement opportunities and staff development.
• To develop the business of technical e-learning in the middle east.
Establishing the company from scratch.
• Write the company's policy & procedure manuals and employee handbook; update, revise, and overhaul where needed.
• Administer and direct all aspects of firms' planning/development strategies; drive forward new business development through in-depth analysis of clients needs and requirements to promote growth and enhance revenue.
• Assume full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.
• Work closely with management, staff and government entities to position the company for continued growth and market expansion.
• Work closely with external consultants as needed to implement the companys overall business strategy, identify and select third party service providers and appropriate technology solutions for e-commerce and customer relationship management.
• Increase revenues and decrease expenses through streamlining procedures and implementing cost-cutting measures.
• Manage strategic alliances and marketing relationships with other companies to increase business.
• Plan, direct, coordinate, and lead activities of projects to ensure that goals, objectives and all elements of the organization are accomplished within the prescribed time frame and funding parameters.
• Propose new product lines based on changing market needs.
•Encourage strong business relationships with financial managers and principals financial personnel.
• Managed all marketing activities to achieve organizational goals.
• Followed with adherence to national development rules & regulations with precautionary steps.
• Created and executed brand consolidation strategy, product portfolio gap analysis, capitation pricing strategy, cost management program, and a self-service kit for new account installations.
• Developed expertise in obtaining government contracts to provide a wide variety of products and services.
• Developed a successful sales and marketing plan within budget constraints.
• Created integrated sales and marketing strategies, and coordinated national and regional sales program implementation.
• Created and sustained an office environment that challenged and motivated everyone to deliver world class customer service.
• Promoted to regional responsibilities for business expansion and re-engineering.
Supporting the Service Manager and Reception Manager in daily tasks & improving the quality of Service.
Managing 2 Workshops in Bauchrieh & Mar Eliase as a workshop manager. My daily tasks was improving the quality of Service and supporting technical issues.
General Technical and electrical automotive jobs.
High School.
Automotive Mechanical engineering.
