OPERATION SALES MANAGER
Auto AZZI Lebanon ‐
مجموع سنوات الخبرة :23 years, 0 أشهر
Create and implement a territory‐specific annual sales plan. Forecast
sales accurately in order to communicate with the team in order to meet
the goals that have been set.
Manage and operate all online orders from purchase to payment, as well
as follow up with USA suppliers on vehicle pickup dates and document
handover.
Update the shipping manager for the vehicles purchased on a daily basis,
and keep track of the shipping manifest and arrival date.
Coordinate and follow up with the logistic manager on the arrival of
orders and the date of customs clearance.
Ensure to receive a plan from the delivery manager to ensure all vehicles
are delivered to the sub‐dealers on time.
Follow up with the service manager to request a weekly cost report to
ensure that all costs are well controlled with the cost strategy set to
maintain margin.
Manage sales managers, reviewed and controlled used vehicle inventory
to maintain accurate supply based on best‐seller brands.
Created, implemented, and managed promotions to boost company
profits and increase customer engagement.
Sold pre‐owned and new cars to meet aggressive monthly sales goals.
Mentored and trained sales staff on sales techniques and overcoming
objections to achieve quotas.
Reviewed and controlled used and new vehicle inventory to maintain
accurate supply.
Guiding and supporting staff members to consistently achieve team
and personal goals.
Conducted job interviews, led employee performance evaluations with
constructive feedback and rewarded top sales performers to attract
and retain top‐quality personnel.
Delegated tasks to employees based upon individual strengths and
experience in sales.
Responded to customer inquiries and deliver appropriate information
after carefully researching issues.
Mentored employees and instructed on management of complicated
sales, complex issues and difficult customers.
Managing multiple parts departments for BMW in two locations.
Improved operational performance of parts department at the
dealers/distributor level.
Increased sales by putting in place and building custom reports to
bring the correct mix of inventory into stock.
Setting up interdepartmental instant messenger with technicians,
service advisors, and counter advisors so all can communicate at
their workstations to improve shop productivity and efficiency.
Running annual parts inventories by parts category in two different
locations for the dealer group.
Set action plans for non‐movable stock to find local channels for
best clearance deals with the individual distributors and sub‐
dealers, to utilize more space and COG.
Setting up all parts departments for effective inventory flow for
easy timely picking of parts.
Supervising and motivating our team of Service Technicians, as well as
proactively reviewing daily workload to look for opportunities to improve
performance.
Quarterly staff evaluation based on performance and quality of work and
tasks assigned.
A monthly training session to improve productivity is provided to the
entire team, from management to labors.
Managed and established product profit margins and labor times for
services performed.
Objectives for vehicle reconditioning Hire, train, and develop automotive
service technicians.
Create purchase orders from the spare parts department, order parts for
vehicle repairs, and set estimated handover dates.
Work with regional Sales/Commercial, Supply Chain, OTR, Operations
Delivery Managers, Resource teams, and Project Managers to develop
flexible and innovative shop strategies that improve product line
competitive positioning.
Own and drive operational excellence in the Service Shop through
processes and tools, with a focus on continuous improvement.
Workshop operations are planned and managed on a daily basis.
At all times, actively ensure the team's health and safety, as well as the
health and safety of co‐workers.