إيلي خليل

Owned end-to-end operations across service delivery, workforce, QHSE/ISO, logistics,
fleet, vendors, and quotations-invoice-payment cycles; aligned operations with
commercial targets.
Built and activated the Helpdesk Department (framework, SOPs, training, KPIs),
introducing automation and escalation flows that cut response times and increased first
time-fix rates.
Implemented ISO-aligned governance (audits, toolkits, dashboards), strengthening
compliance and client trust while enabling scalable growth.
Optimized fleet & logistics routing and vendor SLAs to improve on-time performance and
reduce operating cost.
Led HSE & ISO frameworks and safety induction programs; embedded proactive safety
culture and measurable compliance across teams and contractors.
Drove continuous improvement cycles, aligning development initiatives with international
standards and client audits

• Directed end-to-end multi-department operations supporting teams of 50+ employees across service lines.
• Architected enterprise-wide SOP frameworks (20+ procedures), cutting operational errors by 40%, accelerating
service delivery by 35%, and standardizing execution across departments.
• Built internal helpdesk and reporting ecosystems, improving task resolution speed, accountability, and executive
visibility.
• Managed 25+ vendors and service providers, negotiated SLAs, and implemented performance scorecards,
achieving 20% cost optimization.
• Developed executive dashboards and KPI reports to support strategic leadership decisions and operational
scaling.
• Led governance, compliance, and risk mitigation frameworks across offices, suppliers, and field teams.

• Led operational planning, compliance, and governance across multi-site business units.
• Implemented corporate compliance frameworks, ensuring full regulatory alignment and audit readiness.
• Developed executive reporting systems, compliance documentation, and governance playbooks.

• Managed large-scale telecom rollout operations, coordinating logistics, workforce, and vendors.
• Re-engineered project workflows and documentation systems, improving execution efficiency by 30%.
• Led Quality, Environment, Health & Safety (QEHS) frameworks across multiple operational sites.