Food and beverage Manager
Sporting Club– Lebanon
Total years of experience :18 years, 5 Months
In charge and manage F&B Department that includes more than 150 employees, serve more than 2500 customer per day, The Club is house to Feluka restaurant, The Deck restaurant by the sea, Sea-Breeze event venue, Sunset Bar.
- Managing food and beverage operations within budget and to the highest standards
- Maintaining positive customer relationships, processing complaints, and responding to customer needs
- Leading F&B team by attracting, recruiting, training, coaching and appraising talented personnel
- Timely analysis of Food & Beverage Prices in relation to competition
- Overseeing inventory, including food and beverages, supplies and other restaurant equipment’s
- Participation and input towards F&B Marketing activities
- Analyze financial results, reports, P&L, execute inventory control and calculation for monthly analysis
- Controls purchases; negotiating prices and contracts; developing preferred supplier lists
- Perform weekly audits to ensure full compliance with HACCP mandates
As a Mindvalley Certified Business Coach, I empower entrepreneurs and companies to achieve extraordinary results.
Dedicated to unlocking business potential, ignite explosive growth, and inspire teams through proven strategies and
innovative solutions. Leveraging my diverse experience in coaching, consulting, and hospitality management
I offer expertise in:
Coaching one-to-one sessions with entrepreneurs, Leaders, and group coaching
Effective communication techniques (including nonviolent communication), emotional intelligence
Shifting fixed mindsets to growth mindsets for enhanced potential and personal development.
Developing emotional awareness and management skills for improved leadership and communication.
Understanding and modifying behaviors for increased performance and personal development.
Cultivate effective leadership practices, build high-performing teams
Creating powerful company cultures and building high-performing teams for increased synergy and productivity.
Aligned with the vision and objectives, I collaborate with clients to design and implement impactful:
- systems, Overcoming the resistance of implementing a system
- Culture & Teams Creating a Powerful Culture, Building Great Teams
- business strategies, designing a strategy for a business
- business planning Objectives & Key Results and Key Performance Indicators
- Managing Money, understand money mindset, Emotional Around Money Stories
I am passionate about supporting clients in reaching their full potential and achieving their desired outcomes. Whether you
are an entrepreneur seeking to scale your business, a leader wanting to build a stronger team, or an individual seeking
personal growth, I am here to guide you on your journey to success
In charge and manage F&B Department that includes more than 70 employees in 6 restaurant locations that serve more than 1500 customer per day
- Responsible for overall operational, financial and management of staff assigned at the outlets to ensure the reputation of the company is maintained at the highest level.
- On-job coaching and guidance to team members, managing their performance to ensure a smooth operation
- Tasks include ordering, supervising employees, maintaining sanitation standards in public areas and kitchen or beverage preparation areas, and monitoring safety.
- Constantly seek customer feedback and opportunities to develop high quality service in the outlets
- Meets company financial objectives by developing financing; preparing strategic and annual forecasts and budgets, analyzing variances, initiating corrective actions, developing and implementing strategies to increase average meal checks.
In charge and manage F&B Department that includes 4 banquets, 3 restaurants, room service department, and 3 conference rooms
- Co-ordinate with all large group meeting and banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements
- Confirm all details relative to group functions with meeting and banquet planners
- Competitive analysis every six months by calling competition and gathering data such as banquet kits
- Responsible for ensuring the highest quality of foods and services to maintain the guests' overall satisfaction on their dining experience
- Involved with all of a full-service hospitality establishments' day-to-day functions, including staff management, guest interactions, office administration duties, and labor costs
- Create and maintain menus that satisfy guests. managing food costs, controlling inventory
- Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures
- Accomplishes restaurants human resource objectives by orienting, training, assigning, scheduling, coaching, and disciplining staff; communicating job expectations
- Responsible for Concept Development, Launching and Operations of chopsticks lebanon
- Implementing franchisor standards for food quality and guest service
- Maintains operations by Following franchise policies and standard operating procedures; implementing production, productivity, quality, and customer-service standards
- Manage the day-to-day operation to achieve the optimum quality of service, and guest satisfaction
- Monitoring managers’ performance, through manager controllable, Profit and loss, sales achievement
- Recruiting, training, coaching and appraising talented personnel
Managing the operations of 6 restaurants with over 60 employees
- Manage the day-to-day operations
- Monitor food quality through following franchise recipes in the brand and customer feedback
- Increase customers average check through concentration on suggestive selling and up-selling
- Successfully carried out the pre-opening & opening activities for 3 branches
- Assisted in a 4.5% reduction of labor costs through cross training for all the staff,
- Achieved budget sales in 5 over 6 restaurants
Collecting 2 company rewards "best profit vs. budget, best mystery shopper report" for year 2005,
Collecting 2 company rewards “best manager controllable vs. budget” in 2005 and 2006
:
: Certification/
