Area Sales Manager
Libano-Suisse
Total years of experience :19 years, 5 Months
Managing sales operation Formulating sales strategies to achieve monthly targets
Recruiting, training and coaching sales managers and representatives
Monitoring teams' performance
Setting sales targets and plan
Developing sales strategies and achieving growth
Planning and setting sales team targets
Formulating sales strategies for different products
Recruiting and managing agency team members
Training, motivating and development of sales agents & unit managers
Presenting short and long term financial plans
Helping clients with financial planning decisions for retirement, education and day to day expenses and investments
Taking charge of POS machines (Visa/MasterCard), Credit Cards & Retail loans (study clients’ eligibility legal documents)
Managing sales unit to ensure effective customer focused and profitable services
Arranging team meetings for target achievements and potential sales
Maintaining and initiating relationships with prospects and existing customers
Coordinating with technical department for POS maintenance
Handling customer objections, complaints and queries
Organizing events “Skoun, Himaya, MCF…”
Customer Service & Credit Analyst (Jun. 09 - Nov.09)
Opening & updating accounts (domiciliation…)
Marketing all retail products
Giving pre-approvals (credit analysis), clients’ problem solving and preparing documents needed for all loan types
Car Loan Supervisor & Team Leader (Jul. 07 - May 09)
Setting team target & zone segmentation, linking dealers with customers' needs
Weekly sales team meetings (target achievement)
Dealing with new and used car dealers, explaining BBAC car loan contracts and documents needed
Relationship Officer (Sep. 06 - Jun. 07)
Responsible for all financial products in the bank (various types of loans, debit and credit cards, bank assurance, current and saving accounts, deposits & domiciliation, CRM (Customer Relationship Management)
Cross-selling
Selling approaches on BBAC products to prospects to make them BBAC clients, follow ups on offers and proposals done
Handling a client base of 100 customers (individuals & businesses)
Matching between different merchants, sellers & buyers in terms of selling and purchasing products and services
Getting referrals, collection of vouchers and fees
Managing credit limits, additional cards, organizing events, follow ups on transactions and service after sale
Follow ups on projects (due dates & cost efficiency)
Controlling human & technical resources needed per project
Requesting and selecting the appropriate cash quotations from various suppliers
Assisting with employees' working hours and salaries
My duties were:
- Mobilizing machinery and human resources needed for various projects,
- Follow ups on demand and supply of raw materials with minimum cost and maximum efficiency.
Preparing student files and applications / organizing TOEFL exams, managing part timer's working hours and duties
High School graduate in Economics and Sociology