Consulting and Customer Care
Arabia Insurance Company
Total years of experience :16 years, 2 Months
-Ensures the proper implementation of the established policies and procedures in the department
-Ensures that all the customers receive immediate service
-Handles all inquiries and requests of customers and resolves problems swiftly
-Interacts with the customer via fax, phone, internet, emails or in person to address directly the customers issues
-Assesses the situation and determines an appropriate suitable course of action
-Follows up with complaints or inquiries of customers
-Secures welcoming service to new customers
-Monitors the call center activities, handles cases received from the call center within an acceptable period.
-Handle All walk-in and Direct Clients
-Make sure that all customers' questions are answered and problems are resolved, with Arabia's channels of communications
-Assists in the in-house seminars and training courses.
Supervises the activities relating to the Motor claims. Controls and supervises the flow of work of the department and meets prospect inquiry according to the company's rules and standards. Responsible for monitoring and controlling the performance of the department with respect to loss migration, efficiency, customer service, and progress, Including:
* Supervises the proper execution of the department's policies and procedures
* Investigates delays, solves problems and ensures timely completion of the work
* Assists the branch manager in preparation of the branch's annual budget
* Overview and assists in the preparation and processing of claims& recoveries
* Supervises the damage surveys, and ensures adequate description and assessment of the damage
* Checks, reviews and examines claims, and recommends settlement or declination
* Overviews and approves the lists of settled and outstanding claims
* Overviews and approves the lists of recovered and the outstanding recovery claims
* Follows-up claims under recovery with the CMCR department
* Ensures proper feeding of data into the computer system
* Attends to clients' queries
* Undertakes the correspondence with the Head office, clients and all other parties involved
* Discusses and cooperates with the branch manager on claims related issues
* Prepares periodical period to the branch manager
* Negotiates claimants and garages concerning repairs
Supervising goods procedures, quality control, supervising employees performance
customer service, shift supervisor
