elie nicolas, Consulting and Customer Care

elie nicolas

Consulting and Customer Care

Arabia Insurance Company

Location
Lebanon - Beirut
Education
Diploma, Insurance
Experience
16 years, 2 Months

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Work Experience

Total years of experience :16 years, 2 Months

Consulting and Customer Care at Arabia Insurance Company
  • Lebanon - Beirut
  • My current job since November 2016

-Ensures the proper implementation of the established policies and procedures in the department
-Ensures that all the customers receive immediate service
-Handles all inquiries and requests of customers and resolves problems swiftly
-Interacts with the customer via fax, phone, internet, emails or in person to address directly the customers issues
-Assesses the situation and determines an appropriate suitable course of action
-Follows up with complaints or inquiries of customers
-Secures welcoming service to new customers
-Monitors the call center activities, handles cases received from the call center within an acceptable period.
-Handle All walk-in and Direct Clients
-Make sure that all customers' questions are answered and problems are resolved, with Arabia's channels of communications
-Assists in the in-house seminars and training courses.

Head of motor claims department at arabia insurance company
  • Lebanon - Beirut
  • February 2012 to November 2016

Supervises the activities relating to the Motor claims. Controls and supervises the flow of work of the department and meets prospect inquiry according to the company's rules and standards. Responsible for monitoring and controlling the performance of the department with respect to loss migration, efficiency, customer service, and progress, Including:

* Supervises the proper execution of the department's policies and procedures
* Investigates delays, solves problems and ensures timely completion of the work
* Assists the branch manager in preparation of the branch's annual budget
* Overview and assists in the preparation and processing of claims& recoveries
* Supervises the damage surveys, and ensures adequate description and assessment of the damage
* Checks, reviews and examines claims, and recommends settlement or declination
* Overviews and approves the lists of settled and outstanding claims
* Overviews and approves the lists of recovered and the outstanding recovery claims
* Follows-up claims under recovery with the CMCR department
* Ensures proper feeding of data into the computer system
* Attends to clients' queries
* Undertakes the correspondence with the Head office, clients and all other parties involved
* Discusses and cooperates with the branch manager on claims related issues
* Prepares periodical period to the branch manager
* Negotiates claimants and garages concerning repairs

supervisor at hypermarket Bou Khalil
  • Lebanon - Beirut
  • February 2009 to May 2010

Supervising goods procedures, quality control, supervising employees performance

Supervisor at Subway restaurant
  • Lebanon - Beirut
  • June 2006 to November 2008

customer service, shift supervisor

Education

Diploma, Insurance
  • at Chartered Insurance institute
  • September 2016
Bachelor's degree, business management
  • at AUL university
  • June 2013

Specialties & Skills

Management
Project Management
Business Development
Leadership
Marketing
management
customer service expectations
microsoft program
social media
teamwork
negotiation

Languages

English
Expert
Arabic
Expert
French
Expert

Training and Certifications

Leadership and the one minute manager workshop (Training)
Training Institute:
Kenblanchard companies
Date Attended:
June 2015
Duration:
7 hours
Award in General Insurance (Certificate)
Date Attended:
November 2015
Customer service for excellence workshop (Training)
Training Institute:
mira.cle
Date Attended:
May 2014
Duration:
24 hours
Personal Economics (Certificate)
Date Attended:
June 2005
Life Sales training (Training)
Training Institute:
Arabia Insurance Company
Date Attended:
May 2010
Duration:
48 hours

Hobbies

  • music
  • reading
  • sports