Project Engineer
Intertech Group
Total des années d'expérience :17 years, 2 Mois
Installation and configuration computer systems, hardware and software diagnosis and solving technical problems.
•Analysis and evaluation of Tenders related to the IT industry.
•Negotiation of technical and financial offers received from suppliers in order to comply with the requirements at lowest prices.
•Coordination with the operations team regarding the project management.
Problem detecting and resolving, modifying services, treating complaints.
•Handling customer inquiries via phone, e-mail, and social media.
•Up-selling and cross-selling products.
•Trained newcomers on customer service protocols.